GLADYS MWARIA
Dubai,Dubai
Summary
Professional Summary
Dynamic and personable customer-facing professional with extensive experience in Customer Care, Sales, Telesales, and Luxury Hospitality. Proven ability to deliver exceptional guest experiences and support business growth through strong interpersonal skills, attention to detail, and operational expertise. Proficient in systems including POS Odoo, Galileo, Resort Suite, Opera Cloud, Hotsos, Microsoft Office, and MS Outlook.
Now seeking to transition into Interior Design, bringing a refined eye for aesthetics, ambiance, and space planning developed through years in high-end hospitality environments. Passionate about creating functional, beautiful spaces that elevate everyday experiences while maintaining a commitment to excellence and client satisfaction
Overview
22
22
years of professional experience
2013
2013
years of post-secondary education
Work history
FRONT DESK EXECUTIVE
Picklers Sports Club
Dubai
08.2022 - 06.2025
- Handling administrative tasks such as placing orders as per requirements, receiving shipments, filing and organizing the products in the displays
- Greet and converse with all customers and members in a friendly, courteous and professional manner
- Communicate detailed information to all the customers on all aspects of the club in person, over the phone and via email
- Make online bookings and confirming to the members
- Cross selling, Up selling, Suggestive selling of the merchandise.
GUEST SERVICE TEAM LEADER
Madinat Jumeirah Hotel
Dubai
10.2016 - 04.2022
- Welcome the guests in a friendly manner to Madinat Jumeirah Leisure reception while maintaining the standards of service.
- Act as a liaison between the guests and the hotel
- Answer all telephone calls within the stipulated time and attention to customer requirements while adhering to Jumeirah standards
- Answer questions and resolve any emerging problems that our guests might face with accuracy and efficiency
- Participate in any scheduled training programs both internal and external
- Ensuring that the relationship between colleagues is good and maximizing team spirit and cooperation for the good of the department and the hotel
CUSTOMER SERVICE SUPERVISOR
Security Group Africa
08.2012 - 09.2015
- Supervised the logistics by tracking the movement and storage of goods from the Port yard to various warehouses through container tracking devices.
OPERATIONS SUPERVISOR
Focus cab Services Limited
Nairobi
07.2008 - 02.2012
- My duties were managing the control room and supervising fleet operations in regards to customer satisfaction, taking clients' requests and directing drivers/vehicles through the VHF radio to various client locations.
RADIO CONTROLLER/RECEPTIONIST
Kay Kabs
Nairobi
08.2003 - 08.2007
- Worked in a busy control room as a vehicle dispatcher where I was receiving and redirecting phone calls from clients
- Assisting in handling customer complaints, and also providing information and answering client queries.
Education
Diploma - Sales & Marketing Management
Temple College
Certificate - Computer
Dima College
Certificate - Tours and Travel &Galileo
Dima College
Certificate of Higher Education - undefined
Karoti Girls High School
Skills
- Quick learner, fast thinker with an analytical mind and with quick response to problem solving
- Team work and Leadership skills
- Self-starter, flexible and able to work independently as well as part of a winning team where the team participation and leadership skills are required
- Positive attitude, open minded adaptable to different situations
Languages
Effective communicator with Rich and fluent spoken English language and basic French.
Custom
Professional Referees On Request.
Timeline
FRONT DESK EXECUTIVE
Picklers Sports Club
08.2022 - 06.2025
GUEST SERVICE TEAM LEADER
Madinat Jumeirah Hotel
10.2016 - 04.2022
CUSTOMER SERVICE SUPERVISOR
Security Group Africa
08.2012 - 09.2015
OPERATIONS SUPERVISOR
Focus cab Services Limited
07.2008 - 02.2012
RADIO CONTROLLER/RECEPTIONIST
Kay Kabs
08.2003 - 08.2007
Certificate - Computer
Dima College
Certificate - Tours and Travel &Galileo
Dima College
Certificate of Higher Education - undefined
Karoti Girls High School
Diploma - Sales & Marketing Management
Temple College
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