Gladys Michelle Guiritan
Dubai Marina
Summary
A well-presented individual who can lead a group or team by example. I always take the action needed to ensure that an excellent standard of service and high customer satisfaction is consistently maintained. Adept in building cross-functional staff, demonstrating exceptional communicational skills, and making critical decisions during challenges.
Overview
13
13
years of professional experience
Work History
Floor Supervisor
Oglio Restaurant L.L.C.
10.2023 - Current
- Conducted regular and thorough evaluations of staff performance, providing targeted and constructive feedback to foster professional growth and development.
- Strategically managed scheduling and workload distribution to optimize productivity, ensuring team members were challenged yet supported, and the quality of work remained exceptional.
- Attained and sustained high levels of customer satisfaction through meticulous attention to detail and superior communication skills.
- We have established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Reduced food waste by 15% through effective inventory management.
- Implemented new training programs that improved staff performance by 10%.
Assistant Manager
Apettite Catering LLC
03.2021 - Current
- Generate sales 25% Up from the previous year
- Working on schedules and training staff
- Supervising inventory and par-level level ordering
- Consistently met quarterly sales goals and increased customer retention rate year-over-year
- Tracked and prepared quarterly reports of sales goals to management
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Evaluated employee performance and coached and trained to improve weak areas.
Opening Manager
Cate Fresh DMCC
07.2020 - 12.2020
- Handled the day-to-day running of a Mexican restaurant, ensuring high levels of productivity and progression
- Researched and updated all required materials needed for restaurants and aggregators
- Improved company customer service rating by 30%
- Monitored multiple databases to keep track of all company inventory
- Assisted various business groups with document organization and dissemination during acquisitions.
Floor Supervisor
Cargo Bar and Restaurant
04.2019 - 06.2020
- Maintains customer satisfaction with timely table check-ins to assess food and beverage needs, improving 30% from last year
- Greets new customers, discussed specials, took drink orders, and built immediate positive connections with guests
- Resolves guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Shares knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Assistant Operations Manager
Emirates Leisure Retall/MMI
05.2011 - 02.2019
- Managed events twice a year (Dubai Rugby Sevens and Dubai Golf Tournament) 2011-2018
- Be the first point of contact for the guests to ensure that guest complaints are dealt with in a consistent fair manner & adherence to all the company cash handling procedures
- Adhered to the closing procedure in the line with the company's policies and procedures to minimize financial risk to the company
- Complete Profit & Loss responsibility and accountability for the outlet
- To contribute to the management team's efforts by continuously reviewing processes for possible improvements and cost savings and the financial repercussions of all operations effort are well understood
- Delivering exceptional standards of quality, service and product to our customers
- Develop sales and marketing initiatives with the Marketing Manager to maximize revenues through effective brand development, new product development and promotion of product range and brand identity
- Review and communicate financial information to assist in proactive and timely decision-making
- Manage monthly stock-takes and review results and variances with relevant departments ensuring that in-house control systems/ audit requirements are adhered to
- Stay abreast of industry trends and communicate/incorporate information to ensure the business remains current
- Coach employees on performance matters and work to establish a supportive and team-oriented outlet.
Education
Bachelor of Science - Business Administration and Management -
Adamson University
Skills
- Microsoft Office
- Strategic planning
- Decision Making
- Coaching and mentoring
- Employee scheduling
- Task delegation
- Staff training/ Team development
- Understanding PNL
- Critical Thinking Skills
- Proactive Problem-Solving
- Attention To Detail
Certificates
- Person in Charge (TSI Quality Service )
- Level 1 Fire Safety Fundamentals and Proper use of Fire Extinguishers
- Medic First Aid Training
- Train the Trainor (By Emirates Leisure Retail)
Timeline
Floor Supervisor
Oglio Restaurant L.L.C.
10.2023 - Current
Assistant Manager
Apettite Catering LLC
03.2021 - Current
Opening Manager
Cate Fresh DMCC
07.2020 - 12.2020
Floor Supervisor
Cargo Bar and Restaurant
04.2019 - 06.2020
Assistant Operations Manager
Emirates Leisure Retall/MMI
05.2011 - 02.2019
Bachelor of Science - Business Administration and Management -
Adamson University
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