Glaiza E. Balungcas
Dubai,UAE
Summary
Analytical professional skilled in Microsoft Office applications, including Word, Excel, and PowerPoint. Utilises strong coordination and communication skills to manage financial operations efficiently. Experienced in money transfer processing, cash handling, reconciliation, and foreign exchange calculations. Combines critical thinking with data analysis to enhance operational accuracy.
Overview
8
8
years of professional experience
Work history
General Accountant
Embassy Suites by Hilton and Hilton Garden Inn
2026.04 - 2026.06
- Be familiar with the document management system in use and flow of documents between hotel and Shared Service Center when using the document management system
- Audit daily revenue figures, supporting reports and vouchers and follow up on any discrepancies, incomplete work or missing information with the relevant departments
- Ensure that all revenue streams are captured and reported accurately with appropriate backups to justify transactions posted
- Perform daily reconciliation of Rooms, Food & Beverages, C&E, other revenue streams and all applicable taxes or fees related to Government or local authorities
- Review all voids, discounts, entertainment checks, duty meal checks and complimentary rooms and ensure that all are authorized, signed and have appropriate level of detail
- Ensure relevant Front Office and Outlet reports are provided on time, audited and (e)-archived in date order
- Verify transactions posted in the daily report, including but not limited to credit cards, city ledger, paid outs, allowances and rebates, miscellaneous charges, car parking revenues, and room safe keys
- Ensure that all paid outs and refunds are signed by Guest, attached folio and registration card
- Reconcile credit card charges between electronic credit card machines and Point of Sale (POS) system on daily basis
- Prepare Daily Revenue Report for hotel management
- Audit the daily cash summary prepared by the General Cashier and reconcile to the POS and PMS
- Check the Room Rate Discrepancy Report to ensure that all rate changes and upgrade etc. have been properly authorized
- Prepare Daily Income Auditor pack and ensure accurate treatment and posting of Gross and Net Revenue
- Perform cash count of house fund holders periodically
- Process charge back request in timely manner
- Monthly GL reconciliation of various accounts which pertain to Operation Audit transactions.
Accounts Clerk
Hilton Dubai Jumeirah
2023.09 - 2026.04
- Preparing Daily Revenue Report and Owners memo
- Generating tourism dirham payment to AP
- Preparing credit balances and credit statistics
- Preparing cash and forex reports (GC reports)
- Handling and processing credit card refunds
- Checking and balancing credit card transaction
- Allocating credit card payments and commission accordingly
- Preparing Vat Recon & Complimentary Room VAT
- Preparing tips payment voucher for distribution to department
- Preparing payable reports
- Preparing rebate and paid out summary
- Preparing no show and late cancellation report
- Preparing reservation and FO upselling
- Preparing invoice and SOA
- Preparing bank collection and online payment notification
- Preparing day audit task
- Performing admin tasks whenever needed
Day Auditor
Hilton Dubai Jumeirah
2021.12 - 2023.09
- Taking hand over from Night Manager
- Witness Sheet to be dropped in cash drop safe
- Preparing and reconcile telephone/internet
- Compiled daily revenue report to provide management with accurate financial insights
- Preparing ONQ vs Micros reconciliation
- Preparing the auto-post, day use, early departure, arrival of the day, out of order the front office audit folder
- Preparing and sending the late check-out report, room move report, early arrival to the front desk for explanations.
- Balance paid outs. Ensure proper explanations on vouchers.
- Posting of f&b cross charges to Hilton Dubai the Walk and posting refunds
- Preparing credit card reconciliation
- Count all direct bills and hand over to AR
- Balanced payable postings for transportation and visa transactions to ensure accurate financial records
- Preparing ONQ vs POS credit card machine reconciliation
- Distributed reports and documents to all department heads for timely approval and signature
- Balance rebates and corrections. Ensure proper explanations on voucher
- Monitored the quality of food and beverages served to guests
- Reviewed house accounts for closure as direct bills
- Separated check bills for clear categorisation
- Verified that all void items received proper approval from the outlet manager
- Reviewed Micros discounts to ensure accuracy and balance
- Preparing TD recon and send to front desk
- Balancing all F&B offline revenue
- Balance function sheet and check the daily info all functions are posted
- Conducted spot checks on cash transactions for accuracy
- Circulating telephone calls report to all department heads for signatures
- To check the prices, calculations for manual summaries from other operating correctly made.
- Check Guest Ledger balances with the trial and ensure that they tally.
Treasury Assistant
The SM Store - Seaside
2018.08 - 2021.09
- Keep safe cash inflows and recorded outflows
- Ensured authentic cash inflows and outflows
- Balance cash inflows and outflows
- Preparing cash funds and received cashiers’ accountabilities
- Processed and issued checks to clients
- Executed remittance processing for transactions
- Handle foreign exchange currencies
- In the sales, foreign exchange, cash room, business center
- Facilitated sales transactions and prepared reports
- Managed assigned areas to enhance operational performance
- Responded to complex requests efficiently in fast-paced environment
- Oversaw team members and implemented best practices to optimise workload balance during peak hours
- Direct Report of financial accounts to the department Manager/Supervisor
- Maintain a strong understanding of company values and customer needs
- Main Duties& Responsibilities:
Education
Bachelor of Science in Business Administration - Financial Management
La Salle University
Ozamiz City, PhilippinesSkills
- Financial Reporting
- Cash Handling and Reconciliation
- Money transfer
- Money Exchange (FX) Calculation
- Data Analysis and Reconciliation
- Literate in Microsoft Office (Word, Excel, & PowerPoint)
- High attention to detail
- Critical thinking
- Time management
- Coordinates, cooperates and communicates tasks effectively
- Active listener, learner and speaker
PROFESSIONAL REFERENCE
Available upon request.
TRAININGS & ACHIEVEMENT
- Seminar on Anti-Money Laundering Act (AMLA) SM Supermarket - RHO Training room, Mandaue City: June 2019
- Junior Financial Executive Summit La Salle University: April 2018
- Currency Familiarization and Counterfeit Detection La Salle University: May 2017
- SAP Business One La Salle University - Computer Laboratory: October 2014
Timeline
General Accountant
Embassy Suites by Hilton and Hilton Garden Inn
2026.04 - 2026.06
Accounts Clerk
Hilton Dubai Jumeirah
2023.09 - 2026.04
Day Auditor
Hilton Dubai Jumeirah
2021.12 - 2023.09
Treasury Assistant
The SM Store - Seaside
2018.08 - 2021.09
Bachelor of Science in Business Administration - Financial Management
La Salle University