GLANDA FERNANDES
Administrative Assistant | Front Desk & HR Coordinator
Dubai
Summary
Organized and proactive Administrative & HR Coordinator with experience in supporting day-to-day office operations and HR functions. Skilled in front desk management, scheduling, office coordination, and providing HR support including onboarding, employee record maintenance, and assisting with recruitment. Known for strong communication skills, attention to detail, and the ability to handle confidential matters with discretion. Adept at multitasking in fast-paced environments and ensuring smooth office and personnel workflows.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Administrative Assistant and HR Coordinator
CARMA Media Insight
05.2023 - Current
- Managed high-profile client interactions with, delivering exceptional service to VPs, CEOs and key stakeholders
- Served as the front desk receptionist and first point of contact for visitors and staff in a professional office environment, providing courteous and efficient support
- Managed and arranged employee travel, including flights, accommodation, transportation, and visas, ensuring cost efficiency and compliance with company travel policies
- Oversaw budget planning for office operations, reducing overhead by 15% through strategic procurement
- Streamlined HR on-boarding processes, successfully on-boarding 10 employees per month
- Directed administrative operations with a focus on excellence and organizational impact
- Managed the candidate interview process
- Provide general HR support to employees, addressing basic inquiries and escalating complex issues to the appropriate HR personnel
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Performed additional duties as needed
Supervisor
Teleperformance - Dubai Health Authority
12.2020 - 08.2022
- Directed a team of 20 professionals, ensuring top-tier performance and client satisfaction
- Resolved high-level escalations with a success rate of 90%, maintaining operational efficiency
- Partnered with senior leadership to refine service standards, boosting client retention rates
- Pioneered initiatives that improved team productivity by 25% through targeted coaching
Subject Matter Expert
Teleperformance - Dubai Health Authority
09.2019 - 12.2020
- Provided expert guidance on process optimization, driving operational excellence
- Mentored team members, leading to a 40% improvement in knowledge retention
- Collaborated on cross-functional projects to enhance service delivery
Customer service representative
Teleperformance - Dubai Health Authority
12.2018 - 09.2019
- Delivered exceptional customer support, achieving a 95% satisfaction rate
- Worked with team members, leading to a 40% improvement in knowledge retention
- Collaborated on cross-functional projects to enhance service delivery
- Demonstrated strong interpersonal skills to foster lasting client relationships
Collection Officer
Teleperformance - Ras Al-Khaimah Bank
01.2017 - 12.2018
- Negotiated repayment plans, recovering over AED 1M in delinquent accounts
- Conducted thorough client assessments to minimize risk and ensure compliance
- Maintained accurate financial records, contributing to transparent reporting
Education
Bachelor's Degree - Arts
Rosary College of Commerce And Arts
Goa 06.2013 - 04.2016
Skills
Administrative coordination
Calendar management
Employee Relations
Document organization
Microsoft Office
Effective team engagement
Attention to Detail
Travel coordination
Financial budget planning
Employee onboarding
Accomplishments
- Developed and standardized onboarding processes, improving new hire integration and retention rates.
- Reduced overhead by 15% through strategic procurement in budget planning for operations.
- Improved team productivity by 25% with targeted coaching initiatives.
- Achieved 90% success rate in resolving high-level escalations.
Timeline
Administrative Assistant and HR Coordinator
CARMA Media Insight
05.2023 - Current
Supervisor
Teleperformance - Dubai Health Authority
12.2020 - 08.2022
Subject Matter Expert
Teleperformance - Dubai Health Authority
09.2019 - 12.2020
Customer service representative
Teleperformance - Dubai Health Authority
12.2018 - 09.2019
Collection Officer
Teleperformance - Ras Al-Khaimah Bank
01.2017 - 12.2018
Bachelor's Degree - Arts
Rosary College of Commerce And Arts
06.2013 - 04.2016