Glauco Iervolino Silva
Dubai,UAE
Summary
A highly proactive aviation professional with a Bachelor and MBA with over 20 years of experience in the industry across three continents. Extensive experience in MRO management and leadership. Customer focused, driven by results and career growth.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
PMO Manager Middle East Operations
Jet Aviation Airservices FZE
Dubai
03.2020 - 03.2025
- Having active participation within the Commercial department, supporting with overall customer service, quotations and cost & profit control/analysis including high-value contracts and bidding processes with governmental entities
- MRO & aftermarket sales visits, quotation build and proposals;
- Support VP Aircraft Sales with cost accounting, sales proposal, contract revision, cashflow;
- Developing action plans, providing expertise in response to client needs, and support and advise project teams;
- Aircraft Heavy Maintenance Project Management;
- Planning, organizing, controlling and evaluating the operations that provide services to business such as management consulting, market research, personnel and payroll services;
- Representing the company within various economic and social organizations
- Directing and advising staff in the development and implementation of service quality assessment strategies;
- Planning, administering and controlling budgets for client projects, contracts, equipment and supplies;
IFS & Accounts Administrator
Hawker Pacific Airservices Ltd.
Dubai
05.2009 - 03.2020
- As an IFS & Accounts Administrator, I managed a team responsible for all accounting and financial tasks related to aircraft maintenance, sales and components overhaul/repair, with a yearly revenue of USD 25M between Hawker Pacific Airservices and RBI Hawker Ltd
- Implemented new software systems to streamline accounting processes (IFS and CORRIDOR);
- Prepared monthly reports, enhancing company's decision-making process.
- Provided administrative support during annual budget planning sessions.
- Managed all financial records to ensure accuracy and compliance.
- Streamlined data entry tasks for improved workflow efficiency.
- Oversaw A/P and A/R functions to facilitate timely payments and prohibit past-due balances.
Stores Coordinator
Hawker Pacific Pty Ltd.
Cairns
10.2006 - 05.2009
- Coordinating Hawker Pacific’s Store and Procurement team in the largest general aviation hangar at Cairns International Airport
- Responsible for maintenance planning, controlling of warranty/exchange and repair of aircraft components and avionics, inventory balance analysis as well as supervision, coaching & development of staff
- Direct assistance on aircraft maintenance projects;
- Processing incoming and outgoing invoices;
- Purchase Orders and Sales Orders;
- Certification and approval for components documentation on arrival;
- Controlling incoming and outgoing repair components;
- Quotes for external spares sales;
Financial Assistant
Lider Aviação S/A
Sao Paulo
09.2004 - 06.2006
- As a Financial Assistant, reporting to the General Manager I was responsible for coordinating monthly maintenance revenue and providing support for Regional Sales Managers
- Direct assistance on aircraft maintenance;
- Supported month-end close processes, enhancing reporting timeliness.
- Processing of incoming & outgoing maintenance invoices;
- Financial report and income analysis;
- Control of credits and debts of customers;
- Negotiation of maintenance services;
- Attracting potential customers;
- Maintaining quality and standards (ISO9001:2000) by keeping abreast of legislation, policy and procedures with complete records;
- Maintenance services approval;
- Claim and control of warranty/exchange parts credit;
Trainee in Airline Operation
VARIG Airlines
Sao Paulo
12.2003 - 09.2004
- As a trainee for terminal and airside airline operations, I had the opportunity to rotate among different departments (passenger check-in, boarding gate, connections and flight dispatch)
- Checking customers and baggage onto flights;
- Maintaining quality and standards with IATA regulations;
- Handling difficult customers;
- Allocating in-transit passengers to correct destination;
- Liaising with Pilot to communicate flight logistics including passenger lists and baggage distribution (weigh and quantity etc.);
Education
Master of Business Administration - Aviation Management
Emirates Aviation University, Coventry University
Dubai, United Arab Emirates 09.2015 - 06.2018
Bachelor’s Degree - Civil Aviation & Airport Management
Anhembi-Morumbi University
Sao Paulo, Brazil 02.2003 - 06.2006
Skills
- Customer relationship
- Financial reporting
- Project scheduling
- In-Depth industry knowledge
- Decision-Making competency
- Leadership acumen
Personal Information
Nationality: Brazilian/Italian
Languages
Portuguese
Native
Italian
Intermediate
Timeline
PMO Manager Middle East Operations
Jet Aviation Airservices FZE
03.2020 - 03.2025
Master of Business Administration - Aviation Management
Emirates Aviation University, Coventry University
09.2015 - 06.2018
IFS & Accounts Administrator
Hawker Pacific Airservices Ltd.
05.2009 - 03.2020
Stores Coordinator
Hawker Pacific Pty Ltd.
10.2006 - 05.2009
Financial Assistant
Lider Aviação S/A
09.2004 - 06.2006
Trainee in Airline Operation
VARIG Airlines
12.2003 - 09.2004
Bachelor’s Degree - Civil Aviation & Airport Management
Anhembi-Morumbi University
02.2003 - 06.2006
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