GLEN JONAS D'SOUZA
General Manager
Dubai
Summary
Seeking a senior position in Community Management / Property Management where I can utilize my extensive experience in real estate operations and team leadership to deliver excellence in community and asset management.
Real Estate Professional with over 16 years of experience in Dubai's real estate sector, specializing in: - Community & Property Management - Facilities Management - Client Relationship & Leasing - Project Delivery & Quality Control - Sub-Contractor & Vendor Management - Marketing & Brand Promotion - Team Leadership & Operational Strategy
Overview
26
26
years of professional experience
2018
2018
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
General Manager
LAVINIA PROPERTIES LLC
Dubai
10.2024 - Current
- Spearheaded comprehensive consulting services for property developers, ensuring full regulatory compliance with Dubai Land Department (DLD) standards.
- Managed end-to-end project registration processes, including Trakheesi, Oqood, Naqoodi systems, project inspections, and Escrow account facilitation.
- Oversaw Oqood registration for a 151-unit residential development, coordinating architectural reviews, area calculations, and technical submissions to secure timely DLD approvals.
- Directed initial sales contract registrations, ensuring alignment with DLD requirements and smooth project launch operations.
- Successfully managed a network of 120+ active brokers, implementing targeted sales strategies to drive performance across the channel.
- Led the sales launch of Glorious Central Residences, a Tier 2 developer project, achieving 45% inventory sold within 3 weeks, surpassing market benchmarks.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Senior Executive
DUBAI COMMUNITY MANAGEMENT
Dubai
05.2024 - 10.2024
- Company Overview: formerly MERAAS Community Management
- Managed 50+ buildings and master communities under Meraas & Dubai Holding portfolios.
- Conducted Owners Committee meetings, created agendas, and maintained action registers.
- Oversaw FM operations including PPM, HSE, waste, and energy management.
- Worked with finance for budget tracking, NOD issuance, service charge monitoring, and legal follow-up.
- Liaised with security and regulatory bodies for compliance and site safety.
- Executed community events and submitted performance reports to RERA.
- Formerly MERAAS Community Management
Community Manager
PLACE STRATA MANAGEMENT LLC
Dubai
02.2015 - 12.2016
- Managed 26 buildings across 3 communities (2,000+ units).
- Delivered financial and administrative support including budgeting, customer service, and AGM preparation.
- Maintained direct communication with board members and owners.
- Oversaw emergency systems, utilities, FM, and cost control in collaboration with service providers.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
Leasing Executive
Nasser Bin Abdullatif Alserkal Real Estate
Dubai
10.2013 - 02.2015
Handover Executive
Emirates Property Conveyancer Services
Dubai
08.2011 - 09.2013
Handover Executive
Asteco Property Management
Dubai
01.2010 - 06.2010
Relationship Manager
Deyaar Development PJSC
Dubai
07.2008 - 11.2009
Tele Sales Executive
National Bank of Dubai
Dubai
05.2007 - 04.2008
Service to Sales Executive
J.P. Morgan Chase
Mumbai
01.2005 - 02.2007
Executive Sales & Marketing
Eco Sense Paper Products
Mumbai
03.1999 - 12.2004
Education
Executive MBA -
Swiss Business School
Dubai UAE09.2018
Second Year BSc. - Physics
K.J. Somaiya College of Science and Commerce
Skills
Operations management
Customer relationship management
Team leadership
Project management
Operations oversight
Team building
Staff supervision
Quality management
Leadership and team building
Project planning
Contract negotiations
Financial administration
Process improvements
Budget administration
Performance improvements
Certification
M204 - Community Governance, 2018
Profile Summary
Community & Property Management, Project Consultation and Developer Services, Facilities Management, Client Relationship & Leasing, Project Delivery & Quality Control, Sub-Contractor & Vendor Management, Marketing & Brand Promotion, Team Leadership & Operational Strategy
Core Competencies
Effective leadership and coordination of cross-functional teams to achieve operational goals., Experience across community operations, FM services, leasing, and sales support., Monitoring project quality, supervising DLP, appointing contractors, and enforcing SLAs., Skilled in FM negotiations and vendor performance tracking., Developed streamlined workflows between Projects, FM, and Sales for cohesive delivery., Skilled in reducing ambiguity by aligning departmental objectives and KPIs., Managing large-scale leasing portfolios and customer-centric operations., Strong broker relationship network to support sales and leasing efforts.
License
UAE Driving License, 12/31/28
Personal Information
- Location Preference: UAE
- Passport Number: V2021419
- Date of Birth: 08/23/77
- Marital Status: Married
- Visa Status: Employment Visa
Timeline
General Manager
LAVINIA PROPERTIES LLC
10.2024 - Current
Senior Executive
DUBAI COMMUNITY MANAGEMENT
05.2024 - 10.2024
Community Manager
PLACE STRATA MANAGEMENT LLC
02.2015 - 12.2016
Leasing Executive
Nasser Bin Abdullatif Alserkal Real Estate
10.2013 - 02.2015
Handover Executive
Emirates Property Conveyancer Services
08.2011 - 09.2013
Handover Executive
Asteco Property Management
01.2010 - 06.2010
Relationship Manager
Deyaar Development PJSC
07.2008 - 11.2009
Tele Sales Executive
National Bank of Dubai
05.2007 - 04.2008
Service to Sales Executive
J.P. Morgan Chase
01.2005 - 02.2007
Executive Sales & Marketing
Eco Sense Paper Products
03.1999 - 12.2004
Second Year BSc. - Physics
K.J. Somaiya College of Science and Commerce
Executive MBA -
Swiss Business School
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