Glenda Gonzales
Al Ain
Summary
Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment. Dutiful Healthcare Assistant works under guidance of healthcare professionals in hospitals and community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Coder Cum Nurse Assistant
Fine Care Specialized Medical Center
06.2023 - Current
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Streamlined the billing process for faster reimbursement by submitting accurate and timely insurance claims.
- Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Health Care Assistant Cum Medical Coder
AL MAALI MEDICAL POLYCLINIC/ORTHOPLUS MEDICAL CENTER
03.2017 - 06.2023
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures
- Reviewed patient charts to better understand health histories, diagnoses and treatments
- Accurately selected proper descriptive code when more than one anatomical location was indicated
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
Administrative Assistant Cum Senior Cashier
Landmark Group Holdings
06.2014 - 03.2017
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Enhanced customer satisfaction by efficiently processing transactions and addressing concerns.
- Assisted in training new cashiers, resulting in a more efficient and knowledgeable workforce.
- Provided exceptional customer service, leading to increased loyalty and return visits from patrons.
- Operated cash register to record transactions accurately and efficiently.
Cashier
Manila Souther Associates
01.2011 - 07.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Health Care Assistant
Provincial Hospital
06.2010 - 12.2010
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
Education
CPC,Member of AAPC - Certified Professional Coder
Transformed Education
Dubai07.2019
Bachelor of Science In Nursing (Healthcare Assistant) - Nursing Assistance
Tarlac State University
05.2010
Skills
- Blood Pressure Measurement
- Medical Record-Keeping
- Patient Education
- Mobility Support
- Feeding Assistance
- Insurance Coding (ICD-10 and CPT)
- Insurance Verification
- Proficiency in Unicare,Shade and Dok32 software
- Claims Processing
- Medical Billing
- Attention to detail
- Customer service
Certification
- Health Care Assistant
- Certified Professional Coder by AAPC
- Dental CAD/CAM Designer
Personal Information
Title: CERTIFIED PROFESSIONAL CODER
Languages
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Timeline
Medical Coder Cum Nurse Assistant
Fine Care Specialized Medical Center
06.2023 - Current
Health Care Assistant Cum Medical Coder
AL MAALI MEDICAL POLYCLINIC/ORTHOPLUS MEDICAL CENTER
03.2017 - 06.2023
Administrative Assistant Cum Senior Cashier
Landmark Group Holdings
06.2014 - 03.2017
Cashier
Manila Souther Associates
01.2011 - 07.2014
Health Care Assistant
Provincial Hospital
06.2010 - 12.2010
CPC,Member of AAPC - Certified Professional Coder
Transformed Education
Bachelor of Science In Nursing (Healthcare Assistant) - Nursing Assistance
Tarlac State University
- Health Care Assistant
- Certified Professional Coder by AAPC
- Dental CAD/CAM Designer
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