Glenmore Guriyanga
Dubai,UAE
Summary
Energetic professional with excellent communication and teamwork skills, adept in delivering exceptional customer service and managing responsibilities in fast-paced environment. Combines ability to multitask with strong attention to detail. Prepared to contribute to positive dining experience and enhance customer satisfaction.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Assistant Waiter
La Petite Maison
Dubai, United Arab Emirates
12.2024 - Current
- Present food dishes and beverages to respective tables, announcing each item transparently to guests.
- Additionally, to facilitate Chef de Rang with table service responsibilities.
- exhibiting familiarity with menu, digestives, and bar list items of LPM.
- Consistent engagement and bespoke services with dining guests
- Demonstrated professionalism and politeness whilst interacting with customers, improving overall restaurant reputation.
- Followed hygiene standards while handling cutlery, crockery, glassware which resulted in a safe dining environment.
- Improved customer satisfaction by promptly attending to guest queries and concerns.
Gastronomy Restaurant
5 Hotel :Atlantis The Royal
Dubai
08.2023 - 11.2024
- Facilitating exceptional dining experiences through prompt and courteous service in high-end, fast-paced environment.
- Cooperate with kitchen and bar staff to guarantee precise and prompt order delivery.
- Boosting overall guest satisfaction.
- Cultivate comprehensive knowledge of menu to proficiently guide guests in selection
- Hosting VIP guests, including celebrities, senior executives and loyal customers.
- Maintain cleanliness and organisation standards within dining area, ensuring compliance with health and safety regulations.
- in-room dining guest services.
- Theoretically knowledgeable about hotel operations.
- Adhering to Forbes Travel Guide standards.
Host/ Waiter
W Doha 5 Hotel (FIFA Project)
Doha
10.2022 - 12.2022
- Accommodating FIFA VIP guests by providing immediate and respectful greetings.
- Ensuring attainment of international premium service experience.
- Enhancing guest comfort by exhibiting unwavering calmness, friendliness, and enthusiasm
- Ensuring effective interpersonal and professional communication with international guests.
- Furnished pertinent information and directions sought by guest.
Education
High School Attended - Matriculated or Bachelor's Pass
Online Course Studied - Basic Food Safety
04.2022 - 12.2025
Qatar Host Training Programme - undefined
Skills
- Computer Literate
- Problem-solving
- Customer Service
- Administration
- Team collaboration
- Effective communication
- Guest interaction
- Customer engagement
- Attention to detail
- Communication skills
Certification
- Certificates Obtained
- VIP Butler Services Training 2024 August
- Forbes Travel Guide Certificate
- ACES Award Certificate
Languages Studied
English Home Language (Professional)
Shona (Native)
Xhosa & Afrikaans (Elementary)
REFERENCES
- Ruben, Carmona, Gastronomy GM, Atlantis The Royal, ruben.carmona@atlantisdubai.com, +971 50 659 3342
- Yasin, Bakachan, Operational Manager, W Doha Qatar, yasin.bakachan@whotels.com, +974 3034 3755
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Assistant Waiter
La Petite Maison
12.2024 - Current
Gastronomy Restaurant
5 Hotel :Atlantis The Royal
08.2023 - 11.2024
Host/ Waiter
W Doha 5 Hotel (FIFA Project)
10.2022 - 12.2022
Online Course Studied - Basic Food Safety
04.2022 - 12.2025