Glennis Caluag
Dubai,UAE
Summary
Hardworking bar team member trained in mixology, beverage pairing and money handling. Works well alone or with team to handle high volume of customers. Works well in high tempo environments to manage demand and maintain standards. Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers. Skilled bar management professional able to improve team performance and grow bar sales through top management skills and business acumen.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Sales Promoter / Retail Sales / Brand Ambassador
Kidzania (EMAAR)
Dubai Mall, UAE
01.2024 - Current
- Used product and service knowledge to guide customer decision-making.
- Demonstrated product features and benefits persuasively, influencing purchasing decisions.
- Informed current and potential customers about product updates, special offers and new products.
- Distributed promotional materials to enhance visibility and attract target audiences.
- Interacted and engaged with customers, providing guidance and product insights to influence purchase decision.
- Captured customer feedback and relayed insights to marketing and sales teams.
- Maintained positive and approachable demeanor, fostering friendly and inviting atmosphere.
- Worked with design team to create visually appealing product displays for maximum impact.
Service Operation Manager / Bartender
Studio Club Madinat Jumeirah
Jumeirah, Dubai, UAE
02.2022 - 09.2023
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Designed and implemented training to further develop staff based on business goals.
- Organised financial and operational data to help with yearly budgeting and planning.
- Served guests spirits, lagers and stouts at bar.
- Supported serving staff with fast, accurate beverage preparation.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Followed food safety and hygiene requirements to protect guests.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Built and maintained displays of spirits, enticing guests to make purchases.
Airport Station Manager
Thai Airways International PCL
Terminal 1, DXB Airport, UAE
01.2009 - 11.2021
- Led and managed administrative staff to maintain smooth daily operations.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Streamlined processes to improve and optimise office operations.
- Restaffed flights due to illness, disruption and required additional charter flights, minimising schedule disruptions.
- Thoroughly monitored operations across the airport network, identifying threats to schedules, performance or safety.
Education
Bachelor of Science - Medical Technology
Manila Central University
Manila Philippines 06.1992 - 10.1997
Bartending Course - Beverages Mixology (Alcoholic and Non-Alcoholic)
Maritime Boat Yatch Training
Dubai, UAE 01.2024 - 05.2024
Skills
- Branding strategy
- POS System Expertise
- Customer Service
- Strategic upselling techniques
- Customer engagement techniques
- Promotional events
- Persuasive selling
References
References available upon request.
Timeline
Sales Promoter / Retail Sales / Brand Ambassador
Kidzania (EMAAR)
01.2024 - Current
Bartending Course - Beverages Mixology (Alcoholic and Non-Alcoholic)
Maritime Boat Yatch Training
01.2024 - 05.2024
Service Operation Manager / Bartender
Studio Club Madinat Jumeirah
02.2022 - 09.2023
Airport Station Manager
Thai Airways International PCL
01.2009 - 11.2021
Bachelor of Science - Medical Technology
Manila Central University
06.1992 - 10.1997
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