GLORIA NAKALEMA
SENIOR BARISTA
DUBAI
Summary
Ambitious and creative Barista with 3years hands-on experience in coffee making and brewing. Substantial knowledge of various coffee types and their characteristics. Track record of increasing the ratio of returning clients through friendly and warm customer service. Very punctual individual who has a neat and tidy appearance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SENIOR BARISTA
CHOUCHOU PRIVATE MEMBERS BEACH CLUB
06.2022 - Current
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, teas and chocolate
- Describe menu items to customers or suggest products that might appeal to them
- Order, receive, or stock supplies or retail products
- Provide customers with product details, such as coffee blend or preparation descriptions
- Receive and process customer payments
- Stock customer service stations with paper products or beverage preparation items
- Take customer orders and convey them to other employees for preparation
- Weigh, grind, or pack coffee beans for customers
- Calibrating all different single origin coffees
- Set up or restock product displays
BARISTA
SOCIETY UAE (MAD HOSPITALITY)
07.2022 - 07.2024
- Enhance the number of returning coffee customers by 20% through effective coffee making and customer service skills Note orders and serve coffee, food and beverages to guests in a timely fashion Make coffee using a number of brewing methods such as pour over, espresso and cold brew Open and close the coffee station Assist in menu setting and determining coffee of the week regularly Communicate with customers, note their preferences and take feedback Perform cashiering and inventory management tasks Monitor wastage and record consumption of items
- Train new junior baristas
- Designed and adjusted work schedules to meet business demands.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Participated in budgeting and forecasting activities to make informed decisions.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Followed exact recipes for mixing and preparing beverage and food items.
Education
Diploma In Journalism And Mass Communication - Journalism, Broadcast
ST LAWRENCE UNIVERSITY
Kampala UgandaSkills
- Manual Coffee brewing
- Espresso blends and calibrations
- Latte art
- Inventory management
- Communication
- Menu creation
Certification
PROFESSIONAL BARISTA SKILLS ( BARISTAPRO NAIROBI )
Personal Information
Title:
Contact
DUBAI, UAE 0000
Education
Kampala Uganda
Certifications
06-2017
Hobbies and Interests
Swimming ,Exploring , fitness, Volleyball,
Timeline
BARISTA
SOCIETY UAE (MAD HOSPITALITY)
07.2022 - 07.2024
SENIOR BARISTA
CHOUCHOU PRIVATE MEMBERS BEACH CLUB
06.2022 - Current
Diploma In Journalism And Mass Communication - Journalism, Broadcast
ST LAWRENCE UNIVERSITY
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