Gloria Wijegunawardena
Dubai,United Arab Emirates
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Organised professional with focus on administrative support and office management. Capable of streamlining office operations and enhancing productivity through strong organisational and communication skills. Committed to maintaining well-coordinated and efficient work environment.
Experienced Event Coordinator with knack for creating seamless and memorable events. Skilled in managing logistics, coordinating vendors, and ensuring client satisfaction. Known for transforming client visions into reality while maintaining high standards and delivering results that enhance brand reputation.
Overview
4
4
years of professional experience
Work history
Customer Support Executive
PractiCal Catering Services - Dubai
Dubai, United Arab Emirates
12.2024 - 11.2025
- Collaborated with sales team to maximise product visibility and sales.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Performed administrative duties contributing towards smooth store operations.
- Streamlined processes through efficient record keeping.
- Ensured smooth running of operations with timely preparation of reports.
- Enhanced communication channels through regular updates on company policies and promotions.
- Facilitated customer loyalty programmes to enhance customer retention.
- Trained new hires for improved productivity and efficiency on the job floor.
- Generated leads by developing effective marketing strategies for various events.
- Initiated creative ideas for event themes that attracted more attendees.
- Coordinated logistics for events ensuring smooth operations and client satisfaction.
Office Assistant
PractiCal Catering Services - Dubai
Dubai, United Arab Emirates
07.2024 - 12.2024
- Organised mail distribution, providing timely communication among employees and clients alike.
- Enhanced communication for better team coordination by answering calls and emails promptly.
- Expedited document processing to enhance office productivity.
- Updated database regularly ensuring accessibility of current information when needed.
- Facilitated smoother meetings by preparing meeting rooms and materials in advance.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
- Processed invoices accurately, avoiding any financial discrepancies for the company.
- Coordinated staff schedules, ensuring smooth daily operations.
- Provided clerical support to multiple departments, enhancing overall business operations.
- Delivered exceptional customer service, resulting in high client satisfaction rates.
- Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
- Assisted with event planning activities; contributed significantly towards successful corporate events and gatherings.
- Maintained office files for reliable reference, including electronic and hard copies.
- Handled basic invoicing and mail management for office staff.
- Entered handwritten leads data into computers for easy retrieval.
Paralegal Assistant
Lilani Manel Ganegama, Attorney-at-Law & Notary Public
Colombo, Sri Lanka
09.2022 - 07.2024
- Conducted due diligence checks to minimise potential risks.
- Continued professional development with regular participation in relevant seminars.
- Prepared briefing notes for solicitors before court appearances.
- Achieved client satisfaction by providing timely and accurate legal support.
- Coordinated meetings and appointments, boosting office productivity.
- Liaised with solicitors for streamlined case management.
- Assisted in preparation of court filings, ensuring adherence to deadlines.
- Provided exceptional customer service; improved client retention rates.
Legal Intern
Lilani Manel Ganegama, Attorney-at-Law & Notary Public
03.2022 - 09.2022
- Attended arbitration sessions garnering unique insights into alternative dispute resolution methods.
- Reviewed and analysed complex legal documents to assist in dispute resolution cases.
- Prepared case briefs, streamlined decision-making process for the team.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
- Displayed energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and clear communications.
Education
Bachelor of Laws (LL.B) - Law
University Of London
United Kingdom 02.2020 - 08.2023
Master of Laws - Sri Lanka Law Exams (Bar Qualification)
Law College, Colombo
Sri Lanka 02.2024 -
Skills
- Strong written communication
- Client-Focused approach
- Effective verbal articulation
- Efficient telephonic etiquette
- Email correspondence expertise
- Pressure handling
- Dispute settlements tactfulness
- Proactive follow-up behaviour
- Resilience to stressful situations
- Telephone manners
- Social media engagement competency
- Empathy understanding
- Customer education and onboarding
- Microsoft Office
- Outstanding customer service
- Excel proficiency
LANGUAGES
English (Native)
Sinhala (Native)
Italian (Elementary)
NON-RELATED REFERENCES
- Sudarshani, Jayashiri, Area Promotional Manager, sudarshani.jayasiri@aialanka.com.lk, +94 767 334 845, AIA Insurance Lanka Ltd, CMA, MBA
- Thilana, Rajamanthri, Director/ Country Head, thilanaraj@gmail.com, +94 779 648 864, YM Global Technologies Pvt Ltd
EXTRA-CURRICULAR ACTIVITIES AND ACHIEVEMENTS
Volunteered In “25 Years Of IAF Alumni Gathering Sri Lanka”, Organized By FRIEDRICH NAUMANN FOUNDATION FOR FREEDOM - February 2024. Volunteered In “Personal Data Protection Act & Its Impact On Cross-Boarder Data Flaws”, ORGANIZED BY FRIEDRICH NAUMANN FOUNDATION FOR FREEDOM - November 2023. Volunteered In “LGBTQA+ Matters Hackathon”, Organized By FRIEDRICH NAUMANN FOUNDATION FOR FREEDOM - June 2023.
RESEARCH INTERESTS IN ACADEMIC
- University of London
- Crime and Society
Affiliations
- Community volunteering
- Drawing & painting
- Photography
- Fashion & textile design
- Event coordination
References
References available upon request.
Timeline
Customer Support Executive
PractiCal Catering Services - Dubai
12.2024 - 11.2025
Office Assistant
PractiCal Catering Services - Dubai
07.2024 - 12.2024
Master of Laws - Sri Lanka Law Exams (Bar Qualification)
Law College, Colombo
02.2024 -
Paralegal Assistant
Lilani Manel Ganegama, Attorney-at-Law & Notary Public
09.2022 - 07.2024
Legal Intern
Lilani Manel Ganegama, Attorney-at-Law & Notary Public
03.2022 - 09.2022
Bachelor of Laws (LL.B) - Law
University Of London
02.2020 - 08.2023