Hi, I’m
GLORY JOY AGUILAR
DUBAI
Summary
With 5+ years of experience in e-Commerce Operations, Digital Marketing Support, Customer Relationship Management, and Cross-functional Leadership, I specialize in streamlining online and offline processes, enhancing customer satisfaction, and driving revenue growth.
Overview
11
years of professional experience
4
years of post-secondary education
Work History
Paris Group
Marketing Assistant | eCommerce Operations | Customer Success
01.2023 - Current
Job overview
- Marketing luxury clothing Campaign Coordination and Stakeholder Coordination, in planning each brand campaign, from market research, execution, budget forecasting, and allotment to ensure that campaigns meet brand objectives within the deadline per season.
- Head the Model casting, manage Influencer collaboration & selection of venue booking, purchasing materials for the shoot after thorough deliberation.
- Working closely with the creative director, photographer, stylist, model, and influencer to ensure deliverables and expectations have been met in the time of the shoot providing assistance. Managing Ecom & marketing budget.
- Work with in-store Visual Merchandiser in providing in-store displays from videos to photos.
- Experience in website UX/UI collaboration to ensure website is optimize.
- Email Campaigns (Gianfranco Ferre), e-commerce photo selections as per Brand guidelines which has been built and created by the team.
- Work closely with sales merchandise team, instore visual artist to execute jnsto.
- Manage Ecommerce Customer Experience (CX) and provide permanent solution for customer retentions.
- I work closely with the Graphic Designers & video editor to ensure clear and spotless video and photo editing.
- Luxury fashion retail coordination assisting overseas and third partner in providing marketing collateral.
- Successfully gain revenue of 1.5m dirhams in brand first year ecommerce sales.
- Provide a Monthly and yearly report, analytics to the Vice President of the company for overall ecommerce and marketing campaign results.
JASHANMAL NATIONAL COMPANY
eCommerce Customer Success Executive
01.2022 - 01.2023
Job overview
- Successfully manage customer service operations across multiple digital channels, including social media, WhatsApp, and website-integrated ticketing platforms.
- Efficiently resolved a wide range of customer concerns, returns, refunds, delivery issues, and product complaints online.
- Management of Offline customer escalated complaints, finding solutions through collaborations with brand management for resolution.
- Utilized ticketing systems (ZOHO) to track, prioritize, and close service requests within SLA timelines, ensuring high customer satisfaction.
- Acted as a liaison between customer service, logistics, warehouse, and marketing departments to ensure seamless issue resolution and improve overall service quality.
- Collaborated closely with the marketing team to support the execution of promotional campaigns, ensuring that customer-facing aspects aligned with brand messaging and that customer feedback was used to optimize future initiatives.
- Work with the Sales Merchandiser to bring up new wholesale customer for to close the deal purchase, using clear communication.
Yas Holding Investment
e-Commerce Customer Services Management & Fleet Mngemt
01.2022 - 12.2022
Job overview
- Order Fulfillment: Order Management & overall web store orders, ensuring 99% on-time delivery time been managing delivery driver schedules and routes effectively, ensure subscription customer get their order on time.
- Inventory Management and to ensure all products and produce are available online, working closely with the procurement department.
- Upload 500+ SKUS with SEO-optimized descriptions e-commerce website, ensuring efficiency and visibility online.
- Managing Customer Services ticketing complaints and concerns related to customer orders, resolving issues effectively up to 80 percent.
- Responding to Customer query and concerns in all Social media platforms such us Instagram, Facebook and WhatsApp.
- Provide Monthly reports to the head of ecommerce on the overall sales report.
Majid Alfuttaim Carrefour
Customer Service Management | Aftersales Services
01.2015 - 12.2021
Job overview
- Helped in the implementation of in-store promotional campaigns to ensure that customers were actively participating.
- Oversee Store loyalty membership programs (Share Apps), assisting in-store customers.
- Successfully managed instore operations services, but not limited to after-sales support for electronic products and coordinating with suppliers and store deliveries.
- Create job orders for all electronic customers.
- Claiming Insurance in behalf of Customer, working closely with Service centers, suppliers, this to ensure customer satisfaction.
- Handle daily returns, refunds, and all complaints related to store operation such as providing solutions for DED complaints, tourist tax refunds.
- Work closely with instore managers and supervisor to resolve daily operational issues.
- Receiving the LPO from sales Team and coordinating with logistics to arrange the delivery.
- Provide administrative support and report directly to the Business Operations Manager.
- Manage daily in-store electronic delivery to customers, business-to-customer services, ensuring deliveries are scheduled according to customer requirements.
- Manage & oversee complaints from store operations to online customers, providing resolution promptly.
- Handle administrative tasks, such as organizing files, maintaining records, preparing reports, and assisting management with clerical duties.
- Manage inventory, including tracking stock levels, ordering supplies, and maintaining accurate inventory records.
- Attend to incoming phone calls, providing assistance or directing them to the appropriate person.
Education
EMILIO AGUINALDO COLLEGE PHILIPPINESMANILA CAMPUS
Bachelor of Science from Operations Management
04.2023 - 07.2024
COMPUTER RESEARCH NETWORK INC
06.2010 - 05.2013
Skills
- Marketing Coordination
- Shopify
- Influencer Collaboration
- Email Marketing - Shopify
- Social Media community mngt
- Marketing Campaign Execution
- Logistic
- UI Design
- Complaint management
- Microsoft Suite
- Canva
- Shopify & woocommerce
- Meta Business suit
- Sprinklr
- Zoho ticketing
- Business whatsapp
- Tookan
- Helpdesk
- Stripe/ Payment wall
Personal Information
Title: eCommerce Ops. Mngt | Digital Marketing Coordinator Asst. | Customer Service Mngt | After Sales Services Specialist | Admin Asst.
Timeline
EMILIO AGUINALDO COLLEGE PHILIPPINES
Bachelor of Science from Operations Management
04.2023 - 07.2024
Marketing Assistant | eCommerce Operations | Customer Success
Paris Group
01.2023 - Current
eCommerce Customer Success Executive
JASHANMAL NATIONAL COMPANY
01.2022 - 01.2023
e-Commerce Customer Services Management & Fleet Mngemt
Yas Holding Investment
01.2022 - 12.2022
Customer Service Management | Aftersales Services
Majid Alfuttaim Carrefour
01.2015 - 12.2021
COMPUTER RESEARCH NETWORK INC
06.2010 - 05.2013
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