GLORY OKOKON EFFIONG
Summary
Dedicated professional with a strong foundation in customer service and salesmanship, proficient in POS systems and cash handling procedures. Demonstrates excellent communication and interpersonal skills, coupled with a client-focused approach and proactive follow-up behaviour. Skilled in multitasking within fast-paced environments, with resilience to stressful situations and flexibility to work varied hours. A team player with a positive attitude, adept at social media engagement and order processing, aiming to leverage these competencies to enhance customer satisfaction and operational efficiency.
Hence, a reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, receiptionist and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
1
1
Language
9
9
years of professional experience
Work history
Customer Service Representative
Sharjah Co-operative
Sharjah, United Arab Emirates
02.2025 - Current
- Provided top-notch support for increased customer satisfaction.
- Maintained a clean, orderly work environment, promoting a conducive atmosphere for both staff and customers.
- Contributed to achieving store targets whilst ensuring adherence to service standards.
- Trained new hires to improve productivity and efficiency on the floor.
- Handled returns and exchanges efficiently, maintaining high levels of customer satisfaction.
- Improved communication by providing regular updates on company policies and promotions.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 100 %.
- Facilitated customer loyalty programmes to enhance customer retention.
- Assisted customers in making informed decisions by providing detailed product information.
- Managed high volume of inbound calls for quick resolution of customer issues.
Receptionist
AI Dolphin Mobile Company Dubai
Dubai, United Arab Emirates
01.2023 - 01.2024
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Collaborated with team members in organising company events, enhancing team cohesion and morale-building activities.
- Streamlined communication channels by promptly forwarding messages and posts to relevant departments or personnel.
- Handled appointment scheduling to ensure smooth daily operations.
- Upheld confidentiality by following sensitive information handling procedures.
- Managed phone calls, resulting in effective communication flow within the company.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Utilised a multi-line telephone system to manage incoming calls effectively.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Completed data entry tasks whilst adhering to strict deadlines.
- Maintained accurate logs of visitor entries for security purposes.
- Assisted with administrative tasks, improving overall functionality of the office.
- Maintained an organised reception area for a professional business environment.
Cashier
SANTA LUCIA SUPERMARKET
01.2022 - 01.2023
- Processed customer transactions accurately and efficiently using a POS system.
- Handled cash, credit, and check transactions with precision, maintaining a 100% accuracy rate.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Collaborated with team members to maintain a clean and organized cashier station and sales floor.
Retail Support
MAHIMA SUPERMARKET - NIGERIA
01.2019 - 01.2021
- Proven track record of success in sales, consistently meeting and exceeding targets.
- Strong understanding of the latest gadgets and consumer electronics, with the ability to effectively communicate product features and benefits to customers.
- Exceptional interpersonal skills with the ability to build rapport and establish lasting relationships with customers.
Receptionist
DELIC LTD - NIGERIA
01.2018 - 01.2018
- Answer and direct incoming calls, providing information and handling inquiries.
- Manage the front desk, ensuring a neat and organized workspace.
- Coordinate meeting room bookings and assist with scheduling appointments.
- Handle mail distribution, courier services, and other administrative
Education
Diploma - mass communication
Applied Behavior analysis
Secondary Education
Certificate - Primary Education
Skills
- Excellent customer service and interpersonal skills
- Strong communication and salesmanship abilities
- Proficient in POS systems and cash handling procedures
- Attention to detail and accuracy in transaction processing
- Ability to multitask and work effectively in a fast-paced environment
- Team player with a positive attitude and willingness to learn
- Flexibility to work evenings, weekends, and holidays as required
- Social media engagement competency
- Resilience to stressful situations
- Order processing capability
- Client-Focused approach
- Proactive follow-up behaviour
- Data entry proficiency
- Effective verbal articulation
LANGUAGES
English
REFERENCE
On Request
COVER LETTER
- Dear Hiring Manager
- I am writing to let you know that I am very interested in the receptionist position at your company as advertised. With a proven track record of exceeding sales targets and a passion for building lasting client relationships, I am confident I can contribute to your dynamic team.
- In my previous role, I consistently achieved and surpassed monthly sales goals by implementing strategic prospecting techniques and cultivating a deep understanding of clients’ needs in both summer and winter.
- My proactive approach to identifying opportunities and addressing customer pain points allowed me to build a strong client base, resulting in a 20% increase in revenue over one year.
- I am particularly drawn to your company because of its commitment to innovation and customer satisfaction. I am excited about the prospect of leveraging my skills and experience to drive growth and contribute to the success of your esteemed organization.
- Thank you for considering my application. I am eager to discuss how my skills align with the needs of your Company Name. I am available at your earliest convenience for an interview
- Sincerely
- Glory Okokon Effiong
Timeline
Customer Service Representative
Sharjah Co-operative
02.2025 - Current
Receptionist
AI Dolphin Mobile Company Dubai
01.2023 - 01.2024
Cashier
SANTA LUCIA SUPERMARKET
01.2022 - 01.2023
Retail Support
MAHIMA SUPERMARKET - NIGERIA
01.2019 - 01.2021
Receptionist
DELIC LTD - NIGERIA
01.2018 - 01.2018