Gnei Naushaba Lye

• Working collaboratively with business development, account managers, finance team and product development teams and assist with developing and refining best practices and tools for future project execution and management
• Serve as a project administrator, working on systems improvement, project development and establishment of project SOPs and monitor study performance for subject accession and data acquisition in accordance with the protocols and conveys information to PI
• Managing complex projects from start of initiative to completion, including hand-off delivery and customer managers
• Cut cost of non-urgent projects by 17% by communicating the cost and benefits of various projects or clubbing projects that can be a part of an existing project as part of prioritizing workloads.
• Effectively mitigating project road blockers by 29% by utilizing technical understanding in identifying tasks, gaps,issues and risks and urgently escalating them.
• Lead performance improvement initiatives for the study staff to ensure that relevant teams are in the best practices to succeed and achieve their KPIs and prioritizing workloads efficiency is being met

Key Achievements

• Improved stakeholder within TAT communications rate from 12% to 98%.
• Improved overall within TAT payment transactional dispute resolution rates in 35%
• Involved in revision of GW policies and optimized customer GW tool to reduce overall cost bearance from 7% to 2% of GMV and reduced internal cost bearance from 2% -> 0.4% of GMV for noon food while mitigating noon core customer wallet negative impacts.
• Optimized FMT, OMS and RMS tools to improve the operational and functional efficiency integrated with sales & payment transactions.

• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Foster rapport during weekly interaction with clients, both on the phone and over email.
• Supports noon’s cornerstones and strives for individual leadership by using cornerstone behaviors in the workplace and in daily decision making.
• Document processes and coordinate, create, update and test job-related SOPs
• Assisting in forecasting of marketplace sales and demand planning to drive growth and meet company objectives.
• Produce and distribute reports, share key drivers of positive or negative trends, and track progress on KPIs.
• Routinely audit general health of marketplaces and recognize areas of improvement and improved workflow enhance team efficiency.
• Interpret product errors and find and recommend solutions to improve future product data quality.
• Optimize noon content and develop processes for effective launches supporting both traditional FBN and FBM products
• Have a comprehensive understanding of brand, product offerings and competitive landscape and monitor marketplace trends
• Efficiently communicate cross-functionally to ensure timely order management, CX and order support as needed
• Mitigate and troubleshoot issues as they may occur with marketplace API’s, marketplace policies, product compliance, CX, and vendor solutions

Key Achievements

• Improved overall within TAT dispute resolution rates in 80% in RTV, RTS and improve overall CSAT for B2C and B2B
• Involved in optimizing reverse operations and enhanced visibility in managed tools to improve the operational and functional efficiency in sales & payment transactions for both internal and external stakeholder which helped in controlling the GW burn in 40% for both B2B and B2C

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Updated operational methods and oversaw accounting procedures for improved efficiency.
• Developed and initiated projects, managed costs and monitored performance.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
• Managed projects from procurement to commission.
• Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.

Key Achievements

Managed Key accounts such as Mastercard, Viber and Aljazeera for all Sales and PR related projects and successfully improved the companies revenue in 20% by implementing supplementary projects that increased the companies' revenue growth.

• Managed administrative logistics of events planning, event booking and event promotions.
• Brainstormed and implemented creative event concepts and themes.
• Attended conferences and events to stay up-to-date with industry trends and planning standards.
• Coordinated florists, photographers and musicians during for events.
• Created and maintained event expenditures, budgets and timelines in job-related software.
• Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
• Inspected event facilities to confirm conformance to customer requirements.

• Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
• Inspected merchandise for quality and arranged proper display location on floor.
• Established strong vendor relationships to maintain and support business.
• Verified products appeared at correct locations in proper quantities.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Monitored and replenished inventory and restructured according to FIFO.
• Removed damaged, out-of-code, not-in-set and discontinued items from wearhouse by setting bids for reselling throng auctions for international buyers.