Gobin Paudel
Housekeeping Room Attendant
Dubai,Dubai
Summary
Seeking a challenging position as Housekeeping Room Attendant where my capabilities may be utilized, developed, and enhanced and to be a part of the company’s growth and success with the contribution of my knowledge and skills.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
CONCIERGE BELL ATTENDANT
J5 HOTELS BUR DUBAI
Dubai, dubai
01.2021 - Current
- welcoming guests at the main entrance, and greeting them appropriately as per the time, escorting guests to their rooms, and explaining hotel facilities. Assist with valet parking during the arrival and departure of the guest.
- Assist the guests to deliver all baggage, faxes, messages, and packages to guests and do several other tasks according to the guest’s request. Receive and store the guest luggage and keep a proper record of level tags. Store the guest’s luggage in the luggage room and respond to their request, tying the luggage tags to the guest’s luggage, especially for group check-in.
- Guide the guests to arrive at the reception desk and to wait beside them. and receive the room key from the front desk and escort the guest to the room and If guests want to change the room be prepared for, transferring baggage from one room to another.
- Should always remember the guest by name especially; repeat guests, VIPS, repeat guests, longstaying guests, and always greet guests by saying Welcome again
HOUSEKEEPING WORKER
JUMEIRAH EMIRATES TOWER AND JUMEIRAH AL-SADIYAT ISLAND RESORT.
Dubai and Abu Dhabi, Dubai and Abu Dhabi.
12.2018 - 09.2022
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
ROOM ATTENDANT
MAJESTIC CITY RETREAT HOTEL
Dubai, Dubai
10.2017 - 11.2018
- Performing a variety of cleaning activities such as sweeping, mopping, dusting, and polishing.
- Cleaning guestrooms mid-stay and after departure making beds, replacing dirty linens and towels.
- Restocking guestroom amenities like toiletries, drinking glasses, and notepads Removing garbage, recycling, and room service trays, picking up and returning valet laundry items organizing and stocking housekeeping carts.
- Notifying the maintenance department about broken appliances, old light bulbs, or damage Upholding the hotel’s confidentiality and security standards, respecting “do not disturb” signs and the guest’s privacy. Ensuring all rooms are cared for and inspected according to standards
Hotel Front Office Receptionist
Eee Cee HOTELS
Shillong, Meghalaya
05.2015 - 04.2017
- Welcome guests and assist in checking them in, helping move luggage, and guiding guests as needed. answer inquiries and provide information clearly and efficiently, Complete transactions while handling money responsibly
- Answer calls, send additional services and redirect incoming calls for guests. Completed miscellaneous tasks quickly and correctly.
- Provided assistance to guest service agents with tasks, including helping guests, arranging transportation of luggage, and answering questions. Arranged for guest requests to be met prior to guest arrivals and followed up on all guest requests personally to ensure hotel staff completed them to the guests’ satisfaction.
- Coordinated with Housekeeping and Maintenance on arriving VIPs, and special requests. Delivered attentive service and recognition to all.
- Arranged shuttle schedule on a daily basis, and informed guests of accurate times of arrival and departure
FOOD & BEVERAGE - ROOM SERVICE ORDER TAKER
PEGASUS CROWN HOTELS
Shillong, Meghalaya
02.2014 - 03.2015
- Perform all tasks as directed by the Manager in pursuit of the achievement of business goals
- Will notify guests and management of delays in service delivery
- Will maintain clean and organized work areas throughout their shift Assist in increasing the Room Service Food and Beverage revenues by up-selling to the guest when they placed orders
- Plan the day to day routine work efficiently to ensure maximum service delivery in accordance to the hotel standard
- Assist guests in placing their orders, making recommendations, and generally advising them
- Perform other duties as may be assigned by your supervisor from time to time
Education
Bachelor of Arts - Political Science
Shillong College
Shillong 02.2009 - 03.2013
Diploma - MICROSOFT WORD EXCLE POWERPOINT NETWORKING CONCEPT
National Institute of Information Techonology
Shillong 02.2012 - 12.2012
Skills
Time management skills Attention to detail Communication skills Interpersonal skills Flexibility Customer service Housekeeping hard skills
Timeline
CONCIERGE BELL ATTENDANT
J5 HOTELS BUR DUBAI
01.2021 - Current
HOUSEKEEPING WORKER
JUMEIRAH EMIRATES TOWER AND JUMEIRAH AL-SADIYAT ISLAND RESORT.
12.2018 - 09.2022
ROOM ATTENDANT
MAJESTIC CITY RETREAT HOTEL
10.2017 - 11.2018
Hotel Front Office Receptionist
Eee Cee HOTELS
05.2015 - 04.2017
FOOD & BEVERAGE - ROOM SERVICE ORDER TAKER
PEGASUS CROWN HOTELS
02.2014 - 03.2015
Diploma - MICROSOFT WORD EXCLE POWERPOINT NETWORKING CONCEPT
National Institute of Information Techonology
02.2012 - 12.2012
Bachelor of Arts - Political Science
Shillong College
02.2009 - 03.2013