Godfrey Norten Poduthas
General Manager
Dubai
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
General Manager
Ev N Eds FlowersLLC
Dubai
05.2018 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Evaluated suppliers to maintain cost controls and improve operations.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with customers and suppliers through account development.
- Identified trends in customer marketplaces to develop valuable solutions.
Sales Manager
Domus Flower LLC
Dubai
06.2013 - 03.2018
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Used vendor expertise to deliver educational content to sales team.
- Researched competitors' activities and products to uncover new trends
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Store Manager
Citiscape LLC
Dubai
09.2007 - 04.2013
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Supervised guests at front counter, answering questions regarding products.
- Evaluated suppliers to maintain cost controls and improve operations.
- Maintained strong knowledge in handling of perishable products.
Salesman
Rabya Farms
Riyadh
09.2003 - 06.2007
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Diploma in Mechanical Engineering - Mechanical Engineering Technology
Goverment Polytechnic Kalamassery
Ernakulam, Kerala, India 04.1998 - 03.2001
Pre Degree - Science Education
St. Alberts College
Ernakulam, Kerala, India 06.1996 - 03.1998
Skills
Project Management
Business Development
Sales expertise
Employee scheduling
Efficient multi-tasker
Operations management
Staff training/development
Relationship building
Coaching and mentoring
Effective leader
Timeline
General Manager
Ev N Eds FlowersLLC
05.2018 - Current
Sales Manager
Domus Flower LLC
06.2013 - 03.2018
Store Manager
Citiscape LLC
09.2007 - 04.2013
Salesman
Rabya Farms
09.2003 - 06.2007
Diploma in Mechanical Engineering - Mechanical Engineering Technology
Goverment Polytechnic Kalamassery
04.1998 - 03.2001
Pre Degree - Science Education
St. Alberts College
06.1996 - 03.1998