Godfrey Marvin Muwonge
Dubai
Summary
A passion driven hotelier with 4 years of guest relations experience providing hospitality services to esteemed guests at the various properties I have worked at. Exceptional experience knowledge with Opera, IDS and Prologic PMS hotel software. Conversant with night audit experience and hotel pre-opening from La Maison Hotel Doha during the world cup of 2022 in Qatar.
I am a conscientious professional, Keen to learn and explore new options in the hotel industry and committed to improving standards of service through evaluation of practice, knowledge of research and lifelong learning.
Overview
3
3
years of professional experience
Work History
Guest Relations Supervisor
La Maison Hotel
Doha - Qatar
02.2022 - 08.2023
- Assisted in the development of training programs aimed at improving guest relations skills among hotel employees.
- Served as a liaison between management and frontline staff, facilitating open communication channels that promoted teamwork and collaboration throughout the hotel operation.
- I fielded feedback from Guests upon check-out and from online platforms and shared it to departmental heads.
- I also covered the Night auditor on his days off since I had knowledge on night audit.
Night Shift Leader
The Victory Hotel
Al Khor - Qatar
01.2021 - 01.2022
- Readily available to assist them in case of any difficulty.
- Prepared the night handover for the morning shift.
- Toured around the lobby and waiting areas to interact with Guests if they needed any further assistance.
- I also had the role as night auditor where carried out the following activities:
- Cross-checked if all the posted payment on the PMS as credit cards also surface in the audit report of the POS.
- Worked on open-checks accordingly to enable me close the night.
- Printed the days in-house guest list and cross-checked if all the RCs are available and signed by the guests.
- Printed various reports to be handed to the finance team the following day such as voided checks reports, complimentary use reports, daily credit limit report and so on.
- Turned on the night to change the business date.
- Reconciled mistakes and handed over grave ones to the finance department via email and verbally.
Front Desk Receptionist
K Hotels Entebbe
Entebbe - Uganda
02.2020 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Associate of Arts - Accounting And Finance
Great Learning Academy
India04.2020
High School Diploma -
Our Lady of Africa SS Mukono
Mukono - Uganda04.2019
GED -
St. Henry's College Kitovu
Masaka - Uganda04.2017
Skills
- Guest satisfaction focus
- Exceptional communication
- Staff Training and Development
- Health and safety compliance
- Precise $ Efficient Check-ins $ outs
- MS package literate
- Problem solving
- Endurance and Tolerance
- Work under pressure
- Complaint Handling
References
- Mohammed Berry, Night Manager @ La Mason Hotel, +974 55711673, night.manager@lamaisondoha.com
- Anitah Damulira, Supervisor @ The Victory Hotel, +974 55047044
Disclaimer
I declare that the above information is true and authentic, I consent that any falsehood in this resume will lead to automatic dismissal from the position.
Timeline
Guest Relations Supervisor
La Maison Hotel
02.2022 - 08.2023
Night Shift Leader
The Victory Hotel
01.2021 - 01.2022
Front Desk Receptionist
K Hotels Entebbe
02.2020 - 12.2020
Associate of Arts - Accounting And Finance
Great Learning Academy
High School Diploma -
Our Lady of Africa SS Mukono
GED -
St. Henry's College Kitovu