MS WORD POWER POINT EXCELL
Hi, I’m
Godlin Justice Faith Insaidoo
Dubai
Summary
Results-driven retail leader with a proven track record of driving sales growth and leading high-performing teams. Skilled in strategic planning, expense control, and implementing innovative sales strategies to meet customer needs. Inspires and motivates team members to deliver exceptional customer experiences and drive business growth.
Overview
8
years of professional experience
Work History
RedTag fashion[BMA], Dubai
Retail Supervisor
2022.06 - 2024.07 (2 years & 1 month)
Job overview
- Utilized effective teamwork skills to achieve over 150% of annual store-wise budget with the support of store manager and staff
- Established positive interactions and fostered relationships, leading to a 15% increase in customer frequency from previous years.
- Pioneered the creation of customer service training modules to boost the confidence level and enhance customer relations skills in sales associates through collaboration with management.
- Trained cashiers to achieve zero discrepancies in daily operations.
- Demonstrated exceptional leadership by guiding staff to consistent achievement of 100% success rate for KPIS and sales targets.
- Resolved customer complaints through active listening, effective communication, and interaction, resulting in positive feedback from both customers and hiring managers.
- Consistently executed store opening and closing responsibilities at a high level.
RedTag fashion[BMA], Dubai
Sales Associate
2018.03 - 2020.02 (1 year & 11 months)
Job overview
- Provided personalized customer service, assisting individuals in finding items that matched their preferences and styles.
- Consistently achieved noteworthy growth in department contribution, reaching from 11% to 25%, and then surpassing expectations at 35-40% during peak periods including Ramadan and Eid.
- Under management's close scrutiny and meticulous focus on details, my department achieved the highest sales and KPI contribution throughout the GCC region.
- Received award for exceptional customer engagement and communication skills
- Adhered to company's operating procedures.
- Handled cashier duties
- Maintained a high standard of store cleanliness and ambiance.
Electricity Company of Ghana, Kumasi, Ghana
Team Leader
2016.02 - 2018.01 (1 year & 11 months)
Job overview
- Optimized workflow and achieved higher efficiency by effectively allocating responsibilities to team members.
- Demonstrated strong resource management skills
- Accomplished sales team influenced by my efforts exceeded the set target, thus boosting overall sales performance.
- Utilized problem-solving abilities to overcome challenges.
Education
IU UNIVERSITY , GERMANY (ONLINE TUITION)
Bachelor International Management from International Management
Elegant Management And Training Institute , AL Barsha, Dubai, UAE
Certificate Advanced Digital Marketing from Digital Martketing
Ghana Secondary School , Takoradi, Ghana
High School Diploma
Skills
- Empathy
- Excellent communication
- Organizational skills
- Time Management
- Problem Solving Oriented
- Excellent Leadership Skills
- Customer-Oriented Mindset
- Sales Forecasting
- Inventory Management
- MS Office skills
Affiliations
- Successfully handled Charity sales that put smiles on the of kids
- Back To School activates
- Discount and Promotion sales activations
Accomplishments
- Promoted from sales associate to floor supervisor
- Received store management training
- Awarded with Customer Service Champion
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Languages
English
Native language
Certification
REDTAG STAR LEARER
WELL DONE (HIGHEST DEPARTMENT CONTRIBUTION)
reading
Education never ceases and it goes beyond the borders of lecture halls. I love to keep myself informed about multifaceted aspect of life
Timeline
Retail Supervisor
RedTag fashion[BMA]
2022.06 - 2024.07 (2 years & 1 month)
Sales Associate
RedTag fashion[BMA]
2018.03 - 2020.02 (1 year & 11 months)
Team Leader
Electricity Company of Ghana
2016.02 - 2018.01 (1 year & 11 months)
IU UNIVERSITY
Bachelor International Management from International Management
Elegant Management And Training Institute
Certificate Advanced Digital Marketing from Digital Martketing
Ghana Secondary School
High School Diploma
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