Godlin Justice Faith Insaidoo
Dubai,United Arab Emirates
Summary
Enthusiastic sales associate skilled in building genuine rapport with customers and identifying opportunities for cross-selling and upselling and maximize sales. With a keen eye for details and passion for jewelry, I am dedicated to providing an unparalleled shopping experience, guiding clients through Pandora's unique collections and ensuring their complete satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Retail sales associate
RedTag
Dubai, United Arab Emirates
03.2021 - 07.2025
- Increased average transaction value, conversion and other KPIS by 20-35% on YTD,MTD,WTD,DTD basis.
- Met and exceeded sales targets on YTD 15-18% ,MTD 22-25%, WTD 30-35% and DTD 40-55%.
- Provided personalized customer service to over 100 customers daily, resulting in high satisfaction scores
- Assisted customers in selecting products, offering tailored recommendations based on individual needs and preferences
- Processed transactions accurately and efficiently, handling cash, credit, and returns.
- Displayed and maintained ensuring product appealing, clean, and organized sales floor.
- Collaborated with team members to achieve daily sales and KPI targets.
- Excellently communicated and educated customers on offers and loyalty programs resulting in customers frequency and retention growth
- Resolved customers complaints and answered their inquiries promptly and professionally maintaining a positive brand image
Sales assistant
Agyaba Jewelry
Kumasi, Kumasi, Ghana
01.2016 - 03.2019
- Built strong relationships with customers, achieving exceeding sales by 35-40%, conversion 23-35%, and ATV 35-45% monthly
- Demonstrated products effectively leading to increased sales conversions.
- Fostered a welcoming store environment by maintaining clean and well-organized displays.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Education
Certificate - Advance Digital Marketing
Elegant Training and Management Centre
Dubai, United Arab EmiratesAssociate's degree - Theology, Management And Leadership
Accra Business School
Accra, GhanaCertificate - Social Media Marketing
Koforidua Technical University
Koforidua, GhanaHigh School Diploma - General Arts
Ghana Secondary Technical School
Takoradi, GhanaSkills
- Consultative Selling
- Customer Relationship Management (CRM)
- Hospitality
- Product knowledge
- Conflict Resolution
- Inventory Management
- Excellent Verbal and Written Communication
- Team Work and Collaboration
- Cross-selling and Upselling
- Point of Sale(POS) systems
- Visual Display
- Cash Management
Languages
English
Fluent
Arabic
Elementary
Hindi
Elementary
French
Elementary
Certification
Customer Engagement Management Certificate -REDTAG FASHION
Fashion Products Knowledge Certificate -REDTAG FASHION
SAADA Customers Service Training
Accomplishments
Customer Champ
Timeline
Retail sales associate
RedTag
03.2021 - 07.2025
Sales assistant
Agyaba Jewelry
01.2016 - 03.2019
Certificate - Advance Digital Marketing
Elegant Training and Management Centre
Associate's degree - Theology, Management And Leadership
Accra Business School
Certificate - Social Media Marketing
Koforidua Technical University
High School Diploma - General Arts
Ghana Secondary Technical School
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