Godrick Odhiambo Owino
Dubai,UAE
Summary
A driven professional with keen ability to manage and coordinate executive tasks, ensuring seamless operations. Demonstrates strong communication towards a highly reputed Customer Service delivery & organizational skills, with proven track records in project management and stakeholder engagement. Poised to contribute to strategic initiatives and drive operational success.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Pilots / CS Executive
Emirates CAE Flight Training Centre
Dubai, UAE
11.2018 - 06.2025
- Customer Experience – Aviation Industry
- Assist Pilots/Crew check-in process.
- Ensure collection of appropriate paperwork and issuing of training schedules.
- Working closely with the other departments Training, Sales, and Scheduling.
- Pre-training package information, transportation schedule, letters /confirmation letters to be sent prior to training.
- Support pre-training, during training requirements in the absence of Training Admin/Scheduling:
- Update Gemini with correct names as per passport, VIP listing, Emails ID, Phone no’s etc.
- Issuing clients with manuals / tracking laptops and lockers on arrival.
- Administration, distribution & tracking of Client Surveys, promotional items daily.
- Achieved increased customer satisfaction with focused marketing campaigns.
- Conducted customer surveys to gather feedback on service experience improvement.
- Utilised CRM software proficiently, streamlining the complaint handling process.
- Enhanced brand reputation with excellent telephone etiquette.
- Coordinated with other departments for efficient problem resolution.
- Handled high volume calls whilst maintaining professionalism and composure.
- Developed strong product knowledge, customers appreciated the extra information.
Guest Services Executive
Meydan Hotel Racecourse
Dubai
09.2011 - 10.2018
- Welcome guests in the Hotel with a smile.
- Always greet guests in a friendly and professional manner.
- Engage each guest as a unique individual and listen attentively to their requests.
- Make reservations; deliver luggage, fax, and newspapers. Anticipate and address guest’s service needs.
- To park guests’ cars upon arrivals to the hotel.
Safety Officer
Transguard Group
Dubai
03.2010 - 08.2011
- Both mobile and static day and night surveillance operations Boom gate inspections of vehicles and personnel Protect life & property.
- Investigates security breaches, incidents, and other alarming behavior.
Business Admin & Management Personnel General
Zebra Tours Group
Kenya
07.2009 - 02.2010
- Acting as the administrative point of contact between the executives and internal/external clients.
- Undertaking the tasks of receiving calls and emails, take messages and routing correspondence.
- Handling executives’ requests and queries appropriately.
- Maintain diary, arrange meetings and appointments, and provide reminders.
- Make travel arrangements for management/staff depending on the assignment.
- Take dictation and minutes in management meetings and accurately enter data as may require from time to time.
- May uptake supervisory/leadership roles and guide other staff depending on the assignment.
- Monitor office supplies and research advantageous deals or suppliers.
- Produce reports, presentations, and briefs.
- Develop and carry out an efficient documentation and filing system.
- Completed customer orders with speed and accuracy.
- Oversaw daily operations to achieve high productivity levels.
Education
Degree of bachelor’s - Business management Second Class Honour's Upper Division
Kenyatta University
Kenya 12.2001 - 11.2004
High School Certificate - High School Diploma
Ulumbi High School
KENYA 02.1998 - 11.2001
Skills
- Relationship Management
- Policies & Procedures
- Complaints Handling
- Office Administration
- Calendar Management
- Planning and Organizing
- Data Management
- Sales & Marketing
- Digital Marketing
- Inventory Management
- Supply Chain Management
- Data Base & Record Keeping
- Accuracy & Efficiency
- Report Writing
- Executive Administrative Support
- Gemini
- Procurement and purchasing systems
- Research and evaluation
- Compliance awareness
- Customer relationship management software
- Microsoft office suite mastery
- Documentation handling
- Documentation writing
- Knowledge of business law
- Business intelligence tools
- Workflow supervision
- Accounting principles knowledge
- Negotiation mastery
Certification
UAE driving License, 07/01/26
Languages
English
Beginner
Others
Beginner
Arabic
Elementary
Hindi
Elementary
German
Beginner
Custom
Upon Request
Accomplishments
Dubai World Cup Certificate of Excellence in Customer Service -Issued By Meydan Hotel Racecourse Dubai UAE
Timeline
Pilots / CS Executive
Emirates CAE Flight Training Centre
11.2018 - 06.2025
Guest Services Executive
Meydan Hotel Racecourse
09.2011 - 10.2018
Safety Officer
Transguard Group
03.2010 - 08.2011
Business Admin & Management Personnel General
Zebra Tours Group
07.2009 - 02.2010
Degree of bachelor’s - Business management Second Class Honour's Upper Division
Kenyatta University
12.2001 - 11.2004
High School Certificate - High School Diploma
Ulumbi High School
02.1998 - 11.2001
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