Gokul Raj
Dubai
Summary
Results-driven IT leader with over 15 years of experience in IT infrastructure management, DevOps, site reliability engineering (SRE), and enterprise network engineering. Specializes in architecting secure and scalable infrastructures across hybrid and cloud-native environments, including AWS, Azure, and GCP. Demonstrated success in leading high-performing teams to implement Infrastructure as Code (IaC), optimize CI/CD pipelines, and ensure high availability through resilient system design. Committed to aligning IT operations with business objectives to drive operational excellence and support digital transformation initiatives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Platform Engineer
Emirates NBD
07.2024 - Current
- Dynamic IT Operations Leader with extensive experience in managing technical operation teams and delivering exceptional managed IT services.
- Played a pivotal role in the successful migration of the data center, overseeing all aspects of the project
- Served as the key player and implementer of the data center migration strategy
- Successfully deployed and managed Enterprise Sonic Switches using CI/CD pipeline with help of Netbox, GitHub, Ansible, and Jenkins
- Automated network configuration, provisioning, and troubleshooting processes to streamline operations and improve efficiency
- Leveraged automation tools to deliver scalable and reliable network solutions
- Reduced network provisioning time by 50% through automation
- Overcame vendor compatibility issues to successfully design and implement a new BorderLeaf-Spine-Leaf architecture in lab environment, leveraging Dell Enterprise SONIC, Cumulus, CISCO and cloud technologies.
- Hands on experience with monitoring tools such as SuzieQ, solarwinds, and ELK.
Team Lead
Dell Technologies
01.2013 - 07.2024
- Over 11 years of continuous service in various roles within Dell Technologies
- Started as L1 Engineer for switching, and progressed to Level2, Level3, SME, TL roles in various technologies like Layer2 – MAC, STP Flavors, Vlan, VLT/VPC, 802dot1x), Layer3 – OSPF, BGP, VRRP, BMO Orchestrator, DTIB, Redhat, SDWAN – Velocloud, Wireless – Aruba, Aerohive, Ruckus, Firewall – SonicWall, SAN – FC, iSCSI
- Drive technically complex, strategic, high-profile/critical/long-running customer issues/defects that may require immediate intervention by Software Engineering to attain resolution
- Investigate and promptly resolve hardware and software issues related to Telco infrastructure and collaborate with cross-functional teams to identify root causes and implement corrective measures
- Extracting coredumps, support bundle using of diagnostic python tools in Xenlogin/EQX servers to identify the root cause of the problem
- As a lead, provide ramp activities for the team members, knowledge sharing, technical coaching and mentoring in resolving highly complex customer issues and adhering to the process.
- Ensure a positive customer experience by providing oversight and management for customer support planning and technical issues.
- Work with the customer to develop a support plan that includes focus on increasing availability/uptime, improving efficiency, reducing cost and helping customers solve their business problems.
- Provide regular forums/updates to the customer to review/assess Dell’s performance across the transactional/technical support and proactive efforts.
- Provide direct support to our Telecom customers for incidents involving infrastructure hardware (servers, storage, networking) in specific reference architecture and validated solutions based on RedHat OpenStack/OpenShift or VMware Telco Cloud Platform
- Deliver and exceed on response, restore, resolve Service Level Agreements (SLAs), and other Key Performance Indicators (KPIs) goals as per customer expectations and contractual obligations
- Develop and maintain support readiness for emerging technologies and telco products
- Executive/Management presentation to customer leadership on performance and initiatives.
-Travel to customer locations as defined by contract/support agreement. - Work closely the Sales team to drive business and uncover opportunities , participate the projects as key stakeholder to ensure the right level of service with the solutions being sold.
- Manage APJ telco lab and collaborate with sales to procure necessary hardware and software components.
Wireless Support Engineer for Aruba
Css corp
01.2010 - 01.2013
- Design and implement scalable Aruba Wireless solutions, including access points, controllers, and network management systems, to meet the requirements of diverse environments
- Conduct site surveys, RF analysis, and performance assessments to optimize Wi-Fi coverage, capacity, and reliability
- Configuration and troubleshooting of Aruba Networking devices such as Aruba controller, Access points (campus, remote & Instant), and Clear pass
- Detect and troubleshoot network deficiency - analyze different performance reports, operative measurement logs, to determine where the network deficiency/failure occurred
- Take corrective measures to fix the issue by working on necessary configuration knobs & in deployment perspectives
- Performing code upgrades and patch fixes for the customer with minimum downtime
Education
MBA - Technology Management
Anna University
Chennai01.2016
B.E - Electrical & Electronics Engineering
Jaya Engineering College
Thiruninravur01.2009
Skills
- IT Infrastructure Management
- Devops
- Network automation with Ansible and Jenkins
- CI/CD pipeline
- Network troubleshooting
- Infrastructure implementation
- Performance monitoring using ELK
- Technical Leader
- Experience with cloud infrastructure
Certification
- Red Hat Certified Engineer (RHCE)
- Red Hat Certified System Administrator (RHCSA)
- Cisco CCIE written
- Cisco Certified Specialist - Enterprise SD-WAN Implementation
- Cisco Certified Specialist - Enterprise Core
Accomplishments
- Best Team for DC migration and infrastructure management
Timeline
Senior Platform Engineer
Emirates NBD
07.2024 - Current
Team Lead
Dell Technologies
01.2013 - 07.2024
Wireless Support Engineer for Aruba
Css corp
01.2010 - 01.2013
MBA - Technology Management
Anna University
B.E - Electrical & Electronics Engineering
Jaya Engineering College
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