GOKUL RAJ R
KOLLAM
Summary
Proven track record in mentoring teams and streamlining deployment campaigns, achieving significant improvements in application support and customer issue resolution. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
Solutions Engineer
IBS Software Private
11.2021 - 10.2023
- Monitored and collected all technical information and designed appropriate workflow for customers.
- Coordinated with customers and resolved all technical issues and prepared documents.
- Designed and prepared technical presentations and recommended solutions for client issues.
- Provided appropriate tools to streamline all campaigns for active deployment.
- Maintained communication with internal stakeholders and provided mentorship to processes.
- Analyzed proposed technical solutions based on customer requirements.
Education
Bachelors of Technology - Mechanical Engineering Technology
College of Engineering Perumon
Kollam06.2020
Skills
- Requirements Gathering
- Process Management
- Training Program Development
- Application support
- Customer Support
- Testing and debugging
- Team Collaboration
Declaration
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
GOKUL RAJ R
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Solutions Engineer
IBS Software Private
11.2021 - 10.2023
Bachelors of Technology - Mechanical Engineering Technology
College of Engineering Perumon
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