GOKULRAJ KR
Dubai,UAE
Summary
Accomplished IT professional with extensive expertise in project planning, budgeting, and resource allocation. Proven track record in leading and mentoring IT teams, designing and deploying robust network infrastructures, and implementing effective cybersecurity practices. Adept at vendor management, server maintenance, SharePoint administration, and Windows Server management. Skilled in network engineering, virtualisation technology proficiency, and firewall management. Committed to advancing technological solutions that enhance organisational efficiency and security.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
IT Engineer
Universal American School, Al-Futtaim Education
Dubai Festival City, UAE
2025.12 - Current
- Streamlined helpdesk operations by implementing ticketing system for efficient issue tracking.
- Conducted audits of software licences to ensure compliance with industry regulations.
- Managed vendor relationships for procurement of hardware and software products, ensuring cost-effective purchases.
- Coordinated hardware installations and upgrades, improving overall system performance.
- Managed data backup processes, ensuring business continuity in the case of system failure.
- Boosted network security with implementation of updated firewall and antivirus software.
- Monitored server performance regularly to prevent potential issues from escalating into major problems.
- Collaborated on IT projects with cross-functional teams, delivering innovative solutions.
- Maintained inventory control for all IT assets preventing loss or theft.
- Evaluated new technology options and recommended appropriate upgrades to meet business needs.
- Worked with vendors to evaluate and integrate new hardware and software solutions.
- Communicated effectively with stakeholders, offering technical guidance and support for implementations.
- Managed cloud and on-premise resource allocations, minimising wastage.
- Monitored network performance to identify problems and target solutions in advance of major incidents.
IT Administrator
Springdales School Dubai
Dubai, UAE
2019.02 - 2024.12
- IT Helpdesk Management
- IT assistance for the remote learning classes
- Administer MS Azure and admin portal.
- Oversee IT inventory management.
- Generating documents and reports for KHDA inspections
- Addressing classroom IT device issues
- Network/Server support and troubleshooting
- Security system management – firewall, email gateway and server-client antivirus
- Administering physical and virtual servers.
- Supervising daily server data backups using veeam backup and replication 11 (incremental and full).
- Managing Microsoft Hyper-V environments.
- Support for school ERP software
- Manage wireless users through Meraki cloud controllers.
- Configure and manage AD users and computers.
- Administer Microsoft Exchange user accounts.
- Manage CCTV network infrastructure and backups.
- Configure and manage PA systems and master clocks.
- Administer PABX systems.
- Manage Fortinet 200F firewall policies.
- Handle server disaster recovery and management.
System Administrator
Baron College of IT
Kerala, India
2016.01 - 2018.01
- Responsible for networking, installation and maintenance services
- Software installation and troubleshooting
- Ensure computer hardware is safe & complies with health and safety legislation
- IT Inventory management
- Laptop and Desktop hardware troubleshooting
- Maintain the CCTV infrastructure
- Installing and operating Windows and Linux desktop operating systems
- Manage wireless devices and network switches
- Corrected system errors to ensure optimal functionality.
- Managed backup systems for data protection assurance.
- Configured, tested and maintained network equipment.
Education
MBA - Information System
Bharathiar University
India 2016.01 - 2018.01
Diploma - IT Infrastructure Management
KELTRON REC
India 2017.01 - 2018.01
Bachelor of Applied Science - Electronics and Communication
University of Calicut
India 2012.08 - 2015.08
Skills
- Skilled in project planning, budgeting, and resource allocation
- Experience in leading and mentoring an IT team
- Ability to design, deploy, and troubleshoot network infrastructures
- Strong knowledge of cybersecurity practices, threat management, and data protection
- Vendor management
- Server maintenance
- SharePoint administration
- Windows Server management
- Network engineering
- IT consultation
- Virtualisation technology proficiency
- Firewall management
Websites
Languages
English
Fluent
Malayalam
Native
Hindi
Upper intermediate
Reference
Will be provided upon request
Accomplishments
- CompTIA ITF+ and Server+ certified (Code: ZBH3TGXEGK1EKDHD)
- Keltron certified Engineer in Enterprise Network Administration
- N.S.D.C certified CCTV Engineer
Declaration
I solemnly affirm that the above information is true to the best of my knowledge and belief.
References
References available upon request.
Timeline
IT Engineer
Universal American School, Al-Futtaim Education
2025.12 - Current
IT Administrator
Springdales School Dubai
2019.02 - 2024.12
Diploma - IT Infrastructure Management
KELTRON REC
2017.01 - 2018.01
System Administrator
Baron College of IT
2016.01 - 2018.01
MBA - Information System
Bharathiar University
2016.01 - 2018.01
Bachelor of Applied Science - Electronics and Communication
University of Calicut
2012.08 - 2015.08