GOPESH GOPI
Abu Dhabi,UAE
Summary
Experienced professional with expertise in ERP systems including ORION and ARMADA, proficient in Microsoft Office Suite and fleet management software. Demonstrates strong skills in data entry, reporting, and office equipment handling. Known for being calm under pressure with excellent problem-solving, communication, and leadership abilities. Adept at quality assurance and knowledgeable in car rental systems such as SPEED and GATEWAY. Committed to leveraging skills to enhance operational efficiency and achieve organisational goals.
Overview
14
14
years of professional experience
Work history
Senior Operations Team Leader
EUROSTAR CAR RENTAL
Abu Dhabi, UAE
2024.01 - 2026.02
- Coordinated activities of operations coordinators, drivers, and support staff to achieve operational KPIs and service standards.
- Managed daily fleet operations, overseeing vehicle inventory and maintenance scheduling to ensure operational readiness.
- Optimised fleet availability through efficient check-in/check-out processes and streamlined inter-branch communication.
- Compiled and analysed daily and monthly operational reports, highlighting driver utilisation, overtime, fuel consumption, and performance metrics.
- Resolved customer issues to maintain service quality and improve customer satisfaction.
- Supported safety inspections and logistics for vehicle turnaround.
- Ensured adherence to UAE traffic laws, insurance requirements, and safety regulations.
Senior Lease Coordinator
DOLLAR RENT A CAR
Dubai, UAE
2021.12 - 2024.12
- Managed lease operations for priority clients, ensuring timely vehicle exchanges and service delivery.
- Supervised a team of 2 coordinators and 10 drivers to maintain smooth operational flow.
- Coordinated with workshops and vendors to expedite repair completion and vehicle release, minimising downtime for clients.
- Arranged mobile service and breakdown assistance and ensured SLA compliance.
- Acted as primary contact for service, maintenance, and repair-related customer queries, improving customer communication and satisfaction.
- Compiled daily repair status reports and tracked vehicle registration renewals to ensure compliance and operational readiness.
- Maintained vehicle fleet to guarantee operational readiness and compliance with regulations.
Fleet Incharge
AUTOBAHN CAR RENTAL
Dubai, UAE
2018.08 - 2021.11
- Managed daily rental operations, ensuring timely vehicle delivery, collection, and customer support to enhance client satisfaction.
- Coordinated service and maintenance activities, effectively resolving customer issues to improve service quality.
- Oversaw fleet reconditioning, maintaining quality assurance standards to ensure vehicle reliability and safety.
- Scheduled drivers, optimized routes, and assigned operational tasks.
- Utilized ERP systems to track vehicle movement, repair status, invoices, and purchase entries.
- Handled office administration, attendance records, and documentation management.
Operations Coordinator (Leasing & Fleet)
BUDGET RENT A CAR
Dubai, UAE
2012.01 - 2018.01
- Coordinated vehicle movement between branches, including Dubai Airport operations, to optimise fleet utilisation.
- Supervised maintenance, repair, and reconditioning of fleet vehicles across multiple branches to ensure operational readiness.
- Supported rental operations and resolved customer service issues.
- Coordinated with sales teams to meet client requirements and prepare quotations.
- Managed vehicle registration, Salik tags, commercial passes, and vehicle master data creation.
- Verified supplier invoices and ensured accurate documentation.
- Prepared operational reports including traffic violations, staff leave, and office supply records.
Skills
- ERP Systems: ORION, ARMADA
- Microsoft Office Suite
- Fleet Management Software
- Data Entry & Reporting
- Office Equipment Handling
- Calm under pressure
- Problem-solving
- Communication skills
- Leadership
- Quality Assurance
- Knowledge of ORION,ARMADA,SPEED,GATEWAY car rental system
LANGUAGES
English – Professional Working
Fluent
Hindi – Professional Working
Fluent
Malayalam – Native
Native
References
References available upon request.
Timeline
Senior Operations Team Leader
EUROSTAR CAR RENTAL
2024.01 - 2026.02
Senior Lease Coordinator
DOLLAR RENT A CAR
2021.12 - 2024.12
Fleet Incharge
AUTOBAHN CAR RENTAL
2018.08 - 2021.11
Operations Coordinator (Leasing & Fleet)
BUDGET RENT A CAR
2012.01 - 2018.01