GOPIKA KALLADA
Administration / Customer Service
Dubai Investment Park -2 , Dubai,
Summary
CAREER OBJECTIVE
A challenging and rewarding position, where I can effectively utilize my experience and skills that will lead to a lasting relationship in the same field, through my talents and knowledge could be best subjected and utilized for the benefit of the organization and myself.
PROFILE SUMMARY
- Customer service agent with experience in Airlines and Logistics management and has gained experience and exposure in the field of customer relationship management (CRM) and Logistics management.
- Experienced Operations Assistant proficient in documentation, expense tracking and recordkeeping. Successful at managing everything from maintenance to financial needs. Experienced with overseeing multiple projects simultaneously.
Overview
4
4
years of professional experience
Work History
Administration Officer
Kurup & Kurup IncomeTax & sales Tax Practioner
Kerala
05.2016 - 04.2017
- Produced detailed reports to track trends and keep senior management informed.
- Managed company schedule to coordinate calendar and arrange meetings.
- Created, prepared and delivered reports .
- Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Collected, validated and distributed information to employees.
OPERATION ASSISTANT
DAMCO Logistics
Dubai
03.2014 - 01.2015
- Intercompany Billing Additional duty of Manager during his absence
- Responsible for coordinating a team consisting of service, and accounts receivable
- Involved in documentation, transactions and filling
- Handling Enquiries from customers on invoice and payments
- Follow up on invoice payment
- Managed and maintained file system covering expenses, reports and support documentation.
- Gathered, organized and modeled data to assist management in making key decisions.
LECTURER
Akbar Academy of Airline Studies
Calicut
12.2012 - 08.2013
- Key topics of Lecture Communication skills Presentation skills Telephone Etiquette Customer service Work place and corporate etiquette
- Created and designed quizzes, tests and projects to assess student knowledge.
- Built strong rapport with students through class discussions and academic advisement.
CUSTOMER SERVICE AGENT
III, BHADRA INTERNATIONAL LTD
Calicut
05.2011 - 11.2012
- Calicut International Airport
- Duties and responsibilities CHECK-IN (issuing boarding pass, Baggage tags and seats for the passengers) Meet and assist (Give assistance for VIP’s, Unaccompanied Minors, Physically challenged passengers to guide up to the flight and tally the Total On Board (TOB) count) Doing Announcements (Giving an alert to the passengers to do the procedures like Check- in, Emigration,
- Security checking and Boarding etc.) Lost luggage (Issuing Property Irregularity Report (PIR) for the passengers who lost their baggage Ramp (To Meet the Flight and collect the documents regarding the details of arrival passengers) Baggage Makeup Area,( BMA) Sorting out the Baggage’s of the Departure passengers according to their destinations
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
Education
MBA - FINANCIAL MANAGEMENT
ANNAMALAI UNIVERSITY
BA - TRAVEL AND TOURISM MANAGEMENT
Calicut University
DIPLOMA - AIRPORT MANAGEMENT AND CUSTOMER CARE
AVIATION), Aptech Academy
Skills
MS Word , MS Excel, MS PowerPoint, MS outlook
undefinedTimeline
Administration Officer
Kurup & Kurup IncomeTax & sales Tax Practioner
05.2016 - 04.2017
OPERATION ASSISTANT
DAMCO Logistics
03.2014 - 01.2015
LECTURER
Akbar Academy of Airline Studies
12.2012 - 08.2013
CUSTOMER SERVICE AGENT
III, BHADRA INTERNATIONAL LTD
05.2011 - 11.2012
MBA - FINANCIAL MANAGEMENT
ANNAMALAI UNIVERSITY
BA - TRAVEL AND TOURISM MANAGEMENT
Calicut University
DIPLOMA - AIRPORT MANAGEMENT AND CUSTOMER CARE
AVIATION), Aptech Academy
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