Gordon Robertson
General Manager
Dubai
Summary
Flexible, results-oriented Manager offering focused leadership and Restaurant Operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant General Manager
Sora By Neera - Al Habtoor
Dubai
10.2023 - Current
- Current role as a Restaurant General Manager, overseeing day-to-day operations
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Continuously analyzing financial reports and implementing strategies to achieve financial goals
- Leading a team of managers and staff to maintain high levels of customer satisfaction
- Implementing and adapting to new technologies for efficient restaurant operations
- Kept abreast of industry trends and changes in food safety regulations
- Implemented inventory control measures, reducing food waste and improving profitability
- Managed the hiring and training process for new staff, ensuring a positive work environment
- Implemented training programs to enhance staff performance and customer service
Restaurant General Manager
Gon Pachi - Al Habtoor
Dubai
05.2022 - 10.2023
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated suppliers to maintain cost controls and improve operations.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Identified trends in customer marketplaces to develop valuable solutions.
Restaurant General Manager
Bulldozer Group - Virgin Izakaya
Dubai
08.2021 - 03.2022
- Headed pre-opening team for new concept in Blue Waters
- In charge of setting up all systems within restaurant
- Sourcing all OS&E and FF&E
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Set clear expectations and created positive working environment for employees.
- Led and directed team members on effective methods, operations and procedures.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Restaurant General Manager
Bulldozer Group - Scalini
Dubai
10.2019 - 01.2021
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Led and directed team members on effective methods, operations and procedures.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Prepared for and executed new menu implementations.
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Achieved highest employee retention rate in region.
Restaurant Manager
Bulldozer Group - Gaia
Dubai
10.2018 - 10.2019
- Hired Pre-Opening to establish new concept in DSIFC
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Prepared for and executed new menu implementations.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Restaurant Manager /Head Sommelier
Zahira
Dubai
04.2017 - 08.2018
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Assistant Restaurant Manager
Copper Dog
Dubai
03.2016 - 03.2017
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Managed accommodation ( onboarding all new staff, employee manuals etc)
Head Sommelier
Bread Street Kitchen
Dubai
09.2015 - 02.2016
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by [Amount]%.
Restaurant Manager
First Coast
Edinburgh
06.2012 - 08.2015
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Prepared for and executed new menu implementations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Led and directed team members on effective methods, operations and procedures.
- Achieved highest employee retention rate in region.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Bachelor of Finance - Finance
University Of Dundee
Dundee 07.2000 - 05.2002
Skills
Performance improvement
Timeline
Restaurant General Manager
Sora By Neera - Al Habtoor
10.2023 - Current
Restaurant General Manager
Gon Pachi - Al Habtoor
05.2022 - 10.2023
Restaurant General Manager
Bulldozer Group - Virgin Izakaya
08.2021 - 03.2022
Restaurant General Manager
Bulldozer Group - Scalini
10.2019 - 01.2021
Restaurant Manager
Bulldozer Group - Gaia
10.2018 - 10.2019
Restaurant Manager /Head Sommelier
Zahira
04.2017 - 08.2018
Assistant Restaurant Manager
Copper Dog
03.2016 - 03.2017
Head Sommelier
Bread Street Kitchen
09.2015 - 02.2016
Restaurant Manager
First Coast
06.2012 - 08.2015
Bachelor of Finance - Finance
University Of Dundee
07.2000 - 05.2002
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