Gousia Fatima Syed
Dubai,UAE
Summary
I am actively seeking opportunities in a customer service BPO position. I am confident in my abilities and eager to contribute positively to a team.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Marketing Specialist
Titan Financial brokers
Dubai
12.2024 - 07.2025
- Consistently met monthly company targets by actively engaging with customers to promote credit card sales
Sales Officer
Innovation Direct Employment services
Dubai
11.2023 - 11.2024
- Consistently achieved and exceeded monthly sales targets.
- Secured third place in sales excellence, earning recognition for outstanding achievement and dedication
Customer Service Associate
24/7 Intouch
Bangalore, India
08.2022 - 08.2023
- Gathered and analyzed customer feedback for Bank of Baroda, ensuring precise data entry and exceptional call handling.
- Recognized as a STAR CHAMPION in January 2021 for outstanding performance and service excellence.
Customer service Associate
Firstsource Solutions
Bangalore, India
02.2020 - 07.2022
- Gathered and analyzed customer feedback for Bank of Baroda, ensuring precise data entry and exceptional call handling
- Recognized as a STAR CHAMPION in January 2021 for outstanding performance and service excellence.
Customer Service Associate
ICICI Bank
Hyderabad, India
12.2018 - 12.2019
- Utilized CRM systems to accurately log complaints and retrieve detailed customer information, enhancing service efficiency.
- I resolved customer inquiries via phone, email, or chat to make sure customers are satisfied.
- Recognized with the Best Performance Award in Retail Liabilities, showcasing outstanding performance and dedication to excellence
Education
B.Tech - Electronic communication Engineering
MNR College of Engineering and Technology
India - Hyderabad 06.2010 - 06.2014
Skills
- Microsoft Office Suite
- Leadership and team management
- Calm under pressure
- Customer Service
Timeline
Marketing Specialist
Titan Financial brokers
12.2024 - 07.2025
Sales Officer
Innovation Direct Employment services
11.2023 - 11.2024
Customer Service Associate
24/7 Intouch
08.2022 - 08.2023
Customer service Associate
Firstsource Solutions
02.2020 - 07.2022
Customer Service Associate
ICICI Bank
12.2018 - 12.2019
B.Tech - Electronic communication Engineering
MNR College of Engineering and Technology
06.2010 - 06.2014