Gousia Fatima Syed
Dubai,UAE
Summary
I am actively seeking opportunities in a customer service BPO position. I am confident in my abilities and eager to contribute positively to a team.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Marketing Specialist
Titan Financial brokers
Dubai
12.2024 - 07.2025
- Consistently met monthly company targets by actively engaging with customers to promote credit card sales
Sales Officer
Innovation Direct Employment services
Dubai
11.2023 - 11.2024
- Consistently achieved and exceeded monthly sales targets.
- Secured third place in sales excellence, earning recognition for outstanding achievement and dedication
Customer Service Associate
24/7 Intouch
Bangalore, India
08.2022 - 08.2023
- Gathered and analyzed customer feedback for Bank of Baroda, ensuring precise data entry and exceptional call handling.
- Recognized as a STAR CHAMPION in January 2021 for outstanding performance and service excellence.
Customer service Associate
Firstsource Solutions
Bangalore, India
02.2020 - 07.2022
- Gathered and analyzed customer feedback for Bank of Baroda, ensuring precise data entry and exceptional call handling
- Recognized as a STAR CHAMPION in January 2021 for outstanding performance and service excellence.
Customer Service Associate
ICICI Bank
Hyderabad, India
12.2018 - 12.2019
- Utilized CRM systems to accurately log complaints and retrieve detailed customer information, enhancing service efficiency.
- I resolved customer inquiries via phone, email, or chat to make sure customers are satisfied.
- Recognized with the Best Performance Award in Retail Liabilities, showcasing outstanding performance and dedication to excellence
Education
B.Tech - Electronic communication Engineering
MNR College of Engineering and Technology
India - Hyderabad 06.2010 - 06.2014
Skills
- Microsoft Office Suite
- Leadership and team management
- Calm under pressure
- Customer Service
Timeline
Marketing Specialist
Titan Financial brokers
12.2024 - 07.2025
Sales Officer
Innovation Direct Employment services
11.2023 - 11.2024
Customer Service Associate
24/7 Intouch
08.2022 - 08.2023
Customer service Associate
Firstsource Solutions
02.2020 - 07.2022
Customer Service Associate
ICICI Bank
12.2018 - 12.2019
B.Tech - Electronic communication Engineering
MNR College of Engineering and Technology
06.2010 - 06.2014
Similar Profiles
Jini ThomasJini Thomas
Sales Executive at Titan Financial BrokersSales Executive at Titan Financial Brokers
Renu LonkarRenu Lonkar
Sales Assistant at Titan Brokers AgencySales Assistant at Titan Brokers Agency
Mohamed IsmailMohamed Ismail
Senior Sales Executive at Money Concepts Financial BrokersSenior Sales Executive at Money Concepts Financial Brokers
Anagh GopalakrishnanAnagh Gopalakrishnan
HR Specialist/ PRO at PURE FOOD PROCESSING INDUSTRIES LLCHR Specialist/ PRO at PURE FOOD PROCESSING INDUSTRIES LLC
Krishanthus ManoharanKrishanthus Manoharan
Restaurant supervisor at Four Seasons HotelRestaurant supervisor at Four Seasons Hotel