Summary
Overview
Work history
Education
Skills
Timeline
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Gousia Fatima Syed

Gousia Fatima Syed

Dubai,UAE

Summary

I am actively seeking opportunities in a customer service BPO position. I am confident in my abilities and eager to contribute positively to a team.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Marketing Specialist

Titan Financial brokers
Dubai
12.2024 - 07.2025
  • Consistently met monthly company targets by actively engaging with customers to promote credit card sales

Sales Officer

Innovation Direct Employment services
Dubai
11.2023 - 11.2024
  • Consistently achieved and exceeded monthly sales targets.
  • Secured third place in sales excellence, earning recognition for outstanding achievement and dedication

Customer Service Associate

24/7 Intouch
Bangalore, India
08.2022 - 08.2023
  • Gathered and analyzed customer feedback for Bank of Baroda, ensuring precise data entry and exceptional call handling.
  • Recognized as a STAR CHAMPION in January 2021 for outstanding performance and service excellence.

Customer service Associate

Firstsource Solutions
Bangalore, India
02.2020 - 07.2022
  • Gathered and analyzed customer feedback for Bank of Baroda, ensuring precise data entry and exceptional call handling
  • Recognized as a STAR CHAMPION in January 2021 for outstanding performance and service excellence.

Customer Service Associate

ICICI Bank
Hyderabad, India
12.2018 - 12.2019
  • Utilized CRM systems to accurately log complaints and retrieve detailed customer information, enhancing service efficiency.
  • I resolved customer inquiries via phone, email, or chat to make sure customers are satisfied.
  • Recognized with the Best Performance Award in Retail Liabilities, showcasing outstanding performance and dedication to excellence

Education

B.Tech - Electronic communication Engineering

MNR College of Engineering and Technology
India - Hyderabad
06.2010 - 06.2014

Skills

  • Microsoft Office Suite
  • Leadership and team management
  • Calm under pressure
  • Customer Service

Timeline

Marketing Specialist

Titan Financial brokers
12.2024 - 07.2025

Sales Officer

Innovation Direct Employment services
11.2023 - 11.2024

Customer Service Associate

24/7 Intouch
08.2022 - 08.2023

Customer service Associate

Firstsource Solutions
02.2020 - 07.2022

Customer Service Associate

ICICI Bank
12.2018 - 12.2019

B.Tech - Electronic communication Engineering

MNR College of Engineering and Technology
06.2010 - 06.2014

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Gousia Fatima Syed