Summary
Overview
Work history
Education
Skills
Timeline
Generic
Gousia Fatima Syed

Gousia Fatima Syed

Dubai,UAE

Summary

I am actively seeking opportunities in a customer service BPO position. I am confident in my abilities and eager to contribute positively to a team.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Marketing Specialist

Titan Financial brokers
Dubai
2024.12 - 2025.07
  • Consistently met monthly company targets by actively engaging with customers to promote credit card sales

Sales Officer

Innovation Direct Employment services
Dubai
2023.11 - 2024.11
  • Consistently achieved and exceeded monthly sales targets.
  • Secured third place in sales excellence, earning recognition for outstanding achievement and dedication

Customer Service Associate

24/7 Intouch
Bangalore, India
2022.08 - 2023.08
  • Gathered and analyzed customer feedback for Bank of Baroda, ensuring precise data entry and exceptional call handling.
  • Recognized as a STAR CHAMPION in January 2021 for outstanding performance and service excellence.

Customer service Associate

Firstsource Solutions
Bangalore, India
2020.02 - 2022.07
  • Gathered and analyzed customer feedback for Bank of Baroda, ensuring precise data entry and exceptional call handling
  • Recognized as a STAR CHAMPION in January 2021 for outstanding performance and service excellence.

Customer Service Associate

ICICI Bank
Hyderabad, India
2018.12 - 2019.12
  • Utilized CRM systems to accurately log complaints and retrieve detailed customer information, enhancing service efficiency.
  • I resolved customer inquiries via phone, email, or chat to make sure customers are satisfied.
  • Recognized with the Best Performance Award in Retail Liabilities, showcasing outstanding performance and dedication to excellence

Education

B.Tech - Electronic communication Engineering

MNR College of Engineering and Technology
India - Hyderabad
2010.06 - 2014.06

Skills

  • Microsoft Office Suite
  • Leadership and team management
  • Calm under pressure
  • Customer Service

Timeline

Marketing Specialist

Titan Financial brokers
2024.12 - 2025.07

Sales Officer

Innovation Direct Employment services
2023.11 - 2024.11

Customer Service Associate

24/7 Intouch
2022.08 - 2023.08

Customer service Associate

Firstsource Solutions
2020.02 - 2022.07

Customer Service Associate

ICICI Bank
2018.12 - 2019.12

B.Tech - Electronic communication Engineering

MNR College of Engineering and Technology
2010.06 - 2014.06
Gousia Fatima Syed