Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Allen Fernandes

Allen Fernandes

Dubai

Summary

Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.

Overview

22
22
years of professional experience

Work History

Bell Captain

The Five Hotel JVC
10.2023 - Current
  • Actively participated in developing strategies that improved the overall efficiency of the Bell Captain department.
  • Worked closely with the concierge team to provide comprehensive assistance for guest inquiries about local attractions or recommendations for dining options.
  • Improved team communication by conducting regular meetings with bell staff to discuss performance and address concerns.
  • Evaluated bell staff performance regularly, providing constructive feedback and coaching when necessary for continuous improvement.
  • Coordinated transportation services for hotel guests, ensuring timely arrivals and departures.

Bellman

The Five Hotel JVC
11.2021 - 10.2023
  • Escorted guests to assigned rooms and transported luggage.
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
  • Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.

Bellman

JW MARRIOTT MARQUIES DUBAI
04.2015 - 02.2021
  • Escorted guests to assigned rooms and transported luggage.
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.

Crew

Food and Entertainment
06.2015 - 12.2015
  • Worked as crew in Saudi Arabia.

Bellman

Novotel
04.2011 - 01.2014
  • Escorted guests to assigned rooms and transported luggage.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Explained important features of guest rooms to travelers.
  • Escorted guests to and from rooms and assisted with baggage.

Bellman

Vits
03.2009 - 03.2011
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Trained and supervised new staff members on baggage handling procedures.
  • Inspected luggage for damage prior to storage, reporting issues to patrons.

Bellman

Hotel Heredia
10.2008 - 08.2009
  • Worked as a Bellman at Hotel Heredia.

Supervisor

Cynthia Caterers
01.2003 - 08.2006
  • Worked as a supervisor at Cynthia Caterers.

Education

Skills

  • Hotel operations
  • Dependability
  • Guest Relations
  • Complaint Handling
  • Property Management Systems
  • Concierge services

Languages

English
Hindi
Marathi
Basic Arabic

Personal Information

  • Passport Number: U0440532
  • Date of Birth: 05/14/85
  • Nationality: Indian
  • Marital Status: Married
  • Visa Status: Employment Visa

Timeline

Bell Captain

The Five Hotel JVC
10.2023 - Current

Bellman

The Five Hotel JVC
11.2021 - 10.2023

Crew

Food and Entertainment
06.2015 - 12.2015

Bellman

JW MARRIOTT MARQUIES DUBAI
04.2015 - 02.2021

Bellman

Novotel
04.2011 - 01.2014

Bellman

Vits
03.2009 - 03.2011

Bellman

Hotel Heredia
10.2008 - 08.2009

Supervisor

Cynthia Caterers
01.2003 - 08.2006

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Allen Fernandes