Allen Fernandes
Dubai
Summary
Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Overview
22
22
years of professional experience
Work History
Bell Captain
The Five Hotel JVC
Dubai, United Arab Emirates
10.2023 - Current
- Actively participated in developing strategies that improved the overall efficiency of the Bell Captain department.
- Worked closely with the concierge team to provide comprehensive assistance for guest inquiries about local attractions or recommendations for dining options.
- Improved team communication by conducting regular meetings with bell staff to discuss performance and address concerns.
- Evaluated bell staff performance regularly, providing constructive feedback and coaching when necessary for continuous improvement.
- Coordinated transportation services for hotel guests, ensuring timely arrivals and departures.
Bellman
The Five Hotel JVC
Dubai, United Arab Emirates
11.2021 - 10.2023
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
Bellman
JW MARRIOTT MARQUIES DUBAI
Dubai
04.2015 - 02.2021
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Crew
Food and Entertainment
Saudi Arabia
06.2015 - 12.2015
- Worked as crew in Saudi Arabia.
Bellman
Novotel
04.2011 - 01.2014
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Explained important features of guest rooms to travelers.
- Escorted guests to and from rooms and assisted with baggage.
Bellman
Vits
03.2009 - 03.2011
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Trained and supervised new staff members on baggage handling procedures.
- Inspected luggage for damage prior to storage, reporting issues to patrons.
Bellman
Hotel Heredia
10.2008 - 08.2009
- Worked as a Bellman at Hotel Heredia.
Supervisor
Cynthia Caterers
01.2003 - 08.2006
- Worked as a supervisor at Cynthia Caterers.
Education
Skills
- Hotel operations
- Dependability
- Guest Relations
- Complaint Handling
- Property Management Systems
- Concierge services
Languages
English
Hindi
Marathi
Basic Arabic
Personal Information
- Passport Number: U0440532
- Date of Birth: 05/14/85
- Nationality: Indian
- Marital Status: Married
- Visa Status: Employment Visa
Timeline
Bell Captain
The Five Hotel JVC
10.2023 - Current
Bellman
The Five Hotel JVC
11.2021 - 10.2023
Crew
Food and Entertainment
06.2015 - 12.2015
Bellman
JW MARRIOTT MARQUIES DUBAI
04.2015 - 02.2021
Bellman
Novotel
04.2011 - 01.2014
Bellman
Vits
03.2009 - 03.2011
Bellman
Hotel Heredia
10.2008 - 08.2009
Supervisor
Cynthia Caterers
01.2003 - 08.2006