Gowthaman Murugesan
Abu Dhabi
Summary
Dynamic hospitality professional with extensive experience at Abu Dhabi National Hotels, excelling in team leadership and customer service. Proven track record in enhancing guest satisfaction and operational efficiency while ensuring health and safety compliance. Skilled in staff training and adept at handling customer complaints, fostering a positive dining experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Waiter / Shift Supervisor
Abu Dhabi National Hotels
Abu Dhabi
04.2021 - Current
- Supervised team operations during shifts, ensuring service quality, and staff efficiency.
- Trained and supported new team members, boosting productivity and morale.
- Handled guest complaints promptly and professionally to ensure satisfaction.
- Monitored cleanliness and food safety standards throughout the restaurant.
- Processed customer transactions, managed till operations.
- Maintained stock levels, merchandised products, and supported daily sales targets.
- Reported safety incidents and followed proper procedures for health compliance.
Restaurant Supervisor
Petchiamman Milk Depot and Hotels
Madurai
01.2020 - 02.2021
- Oversee all front and back of the house restaurant operations.
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
- Maintain quality control for all food served.
- Analyze staff evaluations and feedback to improve the customer’s experience.
- Oversee health code compliance and sanitation standards.
- Seek ways to cut waste and decrease operational costs.
Education
Bachelor of Commerce -
Sourashtra College
Madurai, Tamil Nadu, India01.2014
Skills
- Hospitality & Guest Service
- knowledge of how to prepare and serve large quantities of food for special events
- Shift Supervision & Staff Training
- Customer Complaint Handling
- Health & Safety Compliance
- Cleanliness & Food Hygiene
- Team Leadership
- Time Management
Languages
Tamil – Native, English – Fluent, Hindi – Average
Certification
- ESFT Program
- ID 784199492974037
- VALID TO 14.07.2026
Timeline
Head Waiter / Shift Supervisor
Abu Dhabi National Hotels
04.2021 - Current
Restaurant Supervisor
Petchiamman Milk Depot and Hotels
01.2020 - 02.2021
Bachelor of Commerce -
Sourashtra College
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