Grace Chukwu
Lagos
Summary
My name is Evelyn. I have excellent oral and written communication, active listening, and analytical problem-solving skills as a customer service representative. I aim to improve customer experiences by implementing client-focused behaviors, comprehending what they want, and delivering tailored solutions in order to foster loyalty.
Overview
4
4
years of professional experience
Work History
Bank-customer-service-representative
Deem Finance
Dubai
2019.11 - 2021.07
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Manage large amounts of inbound and outbound calls in a timely manner
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Reached out to customers after completing sales to evaluate satisfaction and determine immediate service requirements.
- Set up appointments with potential and current customers to promote new products and services.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Customer Care Representative
Mango Retails
Lagos
2017.02 - 2019.09
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Communicated with clients regarding account services, statements, and balances.
- Navigated multiple computer systems and applications to find information.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated timely responses to online customer communication and researched complex issues.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Promptly responded to inquiries and requests from prospective customers.
Education
Associate of Arts - Mass Communications
Yaba College Of Technology
Lagos, Nigeria09.2016
High School Diploma -
Focus International High School
Lagos, Nigeria.06.2013
Skills
- strong verbal and written communication
- Active listener
- Excellent data entry and typing skills
- Creative Problem Solving
- Knowledge Retention And Recall
- Emotional Stability
- Team Player
- Patience and Empathy
- Fast Learner Of Products And Services
Timeline
Bank-customer-service-representative
Deem Finance
2019.11 - 2021.07
Customer Care Representative
Mango Retails
2017.02 - 2019.09
Associate of Arts - Mass Communications
Yaba College Of Technology
High School Diploma -
Focus International High School
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