Summary
Overview
Work History
Education
Certification
RERA certified -Owners Association Management Course-Dubai Real Estate Institute-Dubai, UAE
Additional Information
Timeline
Generic
Grace Fernandes

Grace Fernandes

Property Management And Leasing-Commercial & Residential
Dubai

Summary

Seasoned Property Management Specialist bringing proven skills in streamlining leasing & operational processes and committed to ensuring safe and comfortable environment for residents as well as advocating needs of the building board.

Organized and dependable field professional skilled at cultivating and deepening productive relationships with owners, companies, agents and key decision makers. Proven success in improving operations and solving problems. Focused on achieving occupancy goals.

Ready to leverage training and experience to take on new professional challenges.

Overview

21
21
years of professional experience
17
17
years of post-secondary education
1
1
Certification

Work History

Senior Operations Leasing Officer

Real Estate Holding Company
08.2023 - 03.2024
  • Ensuring all staff adhere to polices and procedures set and report to management performance of property portfolio in all aspects of operations.
  • Responsible for monitoring performance of property department.
  • Assist in preparation and consolidation of annual property budgets.
  • Report and analyze monthly performance and budget projections and compare to annual management plans and budget; adjust strategies accordingly.
  • Reports on renewals, outstanding and assist and follow-up with team on achieving targets.
  • Develop, maintain and update Standard Operating procedures for Department. Ensure compliance of all SOP’s with Company’s policies and procedures.
  • Coordinate with Finance department in all aspects related to property accounting of portfolio (collections, renewals, occupancy/vacancy reporting etc.
  • Monitor and evaluate day-to-day operations of Property Management department, liaise with relevant statutory authorities ensuring compliance of existing procedures and process.
  • Oversee Customer Service process (communications/query attendance etc) ensuring compliance with existing procedures and process and maintain effective relationship with investors, tenants, real estate agents and local authorities.
  • Assist in Lease Administration process (new leases/ renewals/termination etc) ensuring compliance with he existing leasing procedures and processes, contractual timelines and approvals provided by company.
  • Ensuring payment collection and refunds from /to tenants are completed in line with lease terms.
  • Monitor Property Leasing process (viewing/leasing/negotiations/agency tie-ups/marketing) ensuring leasing with existing property leasing procedures and processes, current laws and regulations and approvals from company.
  • Provide guidance and motivate team members to achieve results, whilst ensuring company policy and procedures.
  • Promote communication and collaborations between departments.
  • Prepare and present departmental reports (weekly/monthly/yearly) relating to portfolio performance, goals, standards, benchmarks etc.
  • Update on weekly bases vacancy/upcoming/vacancy reports and outstanding renewals/collections report.
  • Monitor market conditions and rents regularly and communicate to Head of Property any market changes that need to be addressed.

Property Administrator

DUBAI INVESTMENT PROPERTIES
11.2007 - 01.2023
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Educated prospective tenants and agents on all aspects of leasing stages and process.
  • Facilitated property maintenance and building improvements by working with municipalities, contractors and vendors.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep of properties at all times.
  • Facilitated timely lease renewals, documentation and contract submission are completed to issue timely EJARI certificates to tenants.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Prepared monthly & annual leasing reports, projected rental statistics, property annual budgets -reports generation , analysis & submission.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Worked closely with project manager and various departments to meet the projects delivery goals. Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Maintained sufficient number of units market-ready for lease. Coordinated appointments to show marketed properties.
  • Recorded and reported status of equipment returns, repairs, replacements, sales orders and delivery schedules.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Administered operations to handle needs of more than 300 tenants across 5 property units.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Maximized rental income while minimizing expenses through effective planning and control.

HR & Management Specialist

Transguard group
01.2006 - 04.2007

HR Manager

Scheibye Trading FZCO
03.2004 - 08.2006

Operations Officer-Loans

Citi Financials
01.2003 - 04.2004

Education

MBA - International Finance

University of Osmania
Hyderabad, India
06.2000 - 05.2002

Bachelor of Commerce - Commerce

University of Mumbai
Mumbai, India
01.1994 - 01.1999

High School Diploma -

University of Mumbai
Mumbai, India
01.1984 - 01.1994

Certification

DREI Certified Owners Association Manager

RERA certified -Owners Association Management Course-Dubai Real Estate Institute-Dubai, UAE

Owners Association Management course (M:100) is an extensive Training course conducted by the Dubai Real Estate Institute and is certified by RERA. It has helped me to understand and study the fundamentals and essentials of Property Management Association  & it's contribution to all the aspects of real estate development.

Additional Information

KEY HIGHLIGHTS

  • Increased building occupancy from 40% to 85-90% by negotiating lease terms, strengthening tenant outreach and retention program; actively sought out tenants with potential need for additional space and initiated expansion discussions.
  • Handled key account tenants like Talabat, Union Insurance, Emirates Leisure Retail (Costa), FEDEX to name a few.
  • Reduced the turn around time for processing leasing documents by streamlining the leasing process & procedures from 5 working days to the same day completion & issuance of EJARI.

Timeline

Senior Operations Leasing Officer

Real Estate Holding Company
08.2023 - 03.2024

DREI Certified Owners Association Manager

11-2018

Property Administrator

DUBAI INVESTMENT PROPERTIES
11.2007 - 01.2023

HR & Management Specialist

Transguard group
01.2006 - 04.2007

HR Manager

Scheibye Trading FZCO
03.2004 - 08.2006

Operations Officer-Loans

Citi Financials
01.2003 - 04.2004

MBA - International Finance

University of Osmania
06.2000 - 05.2002

Bachelor of Commerce - Commerce

University of Mumbai
01.1994 - 01.1999

High School Diploma -

University of Mumbai
01.1984 - 01.1994

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Grace FernandesProperty Management And Leasing-Commercial & Residential