Grace Gitau
Customer Service
Dubai
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
9
9
years of professional experience
18
18
years of post-secondary education
1
1
Language
Work History
Hostess
Emirates Flight Catering
Dubai
01.2018 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Seated patrons based on guest preferences and seating availability.
- Answered phone calls to take orders, give information and document reservations.
Front Desk Receptionist
De Contintal Hotel
Nairobi
01.2016 - 11.2016
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
Rumy Travel Agency
Nairobi
01.2015 - 12.2015
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Green Field High School
Kenya 01.2007 - Current
High School Diploma -
Mombasa Aviation Training Institute
Mombasa 01.2013 - 12.2013
Skills
Interactive communication skills
undefinedReading novels,watching movies and swimming.
I have read Think and grow rich written by author,Napoleon Hill.
During my free time i like to spend time at the pool.
The movies make me feel relaxed and more over they teach me on day to day basic life.especially the true based stories movie.they help learn alot.
Timeline
Hostess
Emirates Flight Catering
01.2018 - Current
Front Desk Receptionist
De Contintal Hotel
01.2016 - 11.2016
Front Desk Receptionist
Rumy Travel Agency
01.2015 - 12.2015
High School Diploma -
Mombasa Aviation Training Institute
01.2013 - 12.2013
High School Diploma -
Green Field High School
01.2007 - Current
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