Grace Josny
Dubai
Summary
Results-driven Operations and Coordination Professional with 7+ years in documentation, compliance, and client relations. Managed end-to-end processes, optimized processing times, and maintained 100% compliance in high-pressure environments. Skilled in cross-functional collaboration, financial documentation, and regulatory portal management.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Visa Officer
ONTIME GROUP
Dubai
04.2025 - 04.2026
- Managed end-to-end visa processing for UK, USA, and Schengen applications, maintaining a 98% accuracy rate in documentation and compliance.
- Streamlined document verification for premium clients, reducing turnaround time by 15% through proactive communication with embassy requirements.
- Authored comprehensive application packages, including travel itineraries and financial disclosures, ensuring 100% adherence to regulatory standards.
- Facilitated appointment lifecycle for 50+ monthly applicants, managing biometric scheduling and interview preparation to optimize approval rates.
- Provided application status updates and managed reapplications after refusals to support client retention and informed decision-making.
PRO (Operations Executive)
EMIRATES ZONE PRO
Abu Dhabi
08.2024 - 04.2025
- Managed high-volume health insurance administration and corporate regulatory filings (VAT, ISO, ICV, ADNOC), ensuring 100% compliance with UAE government standards and provider requirements.
- Maintained 100% accuracy in financial documentation and invoice processing, supporting accounts teams in timely reconciliation.
- Facilitated corporate business setups and bank account openings, acting as the primary liaison to ensure regulatory and client requirements were met.
- Managed document submissions and updates through regulatory portals ensuring compliance.
Case Processing Officer
ACE LUXURY IMMIGRATION SOLUTIONS
Dubai
08.2023 - 08.2024
- Managed high-volume visa and case documentation for Canadian immigration programs, ensuring full compliance with embassy and regulatory standards.
- Led business incorporation meetings, providing expert guidance on documentation requirements to ensure successful application outcomes.
- Verified supporting documents and guided clients through application procedures.
Visa Consultant
DERRICK JONES MANAGEMENT
Ernakulam
12.2022 - 05.2023
- Processed study visa applications while ensuring documentation accuracy.
- Reviewed financial documents including bank statements and loan approvals.
- Coordinated with licensed advisors for application submissions.
- Assisted clients with interview scheduling and application follow-ups.
Documentation Analyst (Admission Executive)
GEEBEE OVERSEAS EDUCATION
Ernakulam
10.2019 - 11.2022
- Managed online portal submissions for UK and international universities.
- Processed over 800+ student applications annually with high accuracy.
- Maintained databases, records, and documentation tracking systems.
- Coordinated with students throughout the admission lifecycle until receiving their visa.
Credit Controller (Finance Payment and Collection)
ABRECO FREIGHT LLC
Ernakulam
09.2018 - 05.2019
- Conducted follow-ups for overdue invoices through emails and calls to facilitate timely payments, while monitoring debtor balances to reduce Days Sales Outstanding (DSO).
- Liaising with customers as well as internal personnel, including the sales team.
- Obtained and reviewed credit reports and financial statements to establish credit limits for new accounts.
- Negotiated payment plans with customers, effectively reducing past-due balances and bad debt through coordination with the sales and billing departments.
- Reconciled complex accounts that have been escalated by the AR team.
- Handled allocation and collection issues, calmly addressing disputes and applying logical, knowledgeable approaches to devise solutions.
Education
POST GRADUATE DIPLOMA -
G-TECH CENTRE
ERNAKULAM02-2019
BACHELOR OF SCIENCE - CHEMISTRY
COCHIN COLLEGE
ERNAKULAM05-2018
Skills
- CASE PROCESSING
- REGULATORY COMPLIANCE
- OPERATIONS & COMPLIANCE
- INSURANCE PROCESSING SUPPORT
- INVOICE PROCESSING & FINANCIAL COORDINATION
- DATA MANAGEMENT & RECORD KEEPING
- CLIENT RELATIONSHIP MANAGEMENT
- PROBLEM SOLVING & MULTITASKING
- SETTLEMENT NEGOTIATION
- MS OFFICE
Certification
- CERTIFIED MEDICAL CODER
- TALLY.ERP 9 G-TECH CENTRE APR 2013 - JUL 2013
LANGUAGES
ENGLISH, HINDI, MALAYALAM
Timeline
Visa Officer
ONTIME GROUP
04.2025 - 04.2026
PRO (Operations Executive)
EMIRATES ZONE PRO
08.2024 - 04.2025
Case Processing Officer
ACE LUXURY IMMIGRATION SOLUTIONS
08.2023 - 08.2024
Visa Consultant
DERRICK JONES MANAGEMENT
12.2022 - 05.2023
Documentation Analyst (Admission Executive)
GEEBEE OVERSEAS EDUCATION
10.2019 - 11.2022
Credit Controller (Finance Payment and Collection)
ABRECO FREIGHT LLC
09.2018 - 05.2019
POST GRADUATE DIPLOMA -
G-TECH CENTRE
BACHELOR OF SCIENCE - CHEMISTRY
COCHIN COLLEGE