GRACE MUGUMYA
Dubai,Dubai
Summary
Motivated waiter with engaging personality and flexible approach. Upbeat, friendly, and anticipating guests needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
Work History
Waiter/Assistant Server
SERENA HOTEL Uganda
06.2017 - 02.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Modern High School
Kyazanga 11.2010
Skills
- Familiar with all cash handling & Credit card payment procedures
- The motivation to learn new knowledge and skills
- Have a full knowledge of all food & beverage policies and procedures Experience
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
Language
English
Personal Information
- Passport Number: A00339474
- Date of Birth: 03/07/96
- Gender: Male
- Nationality: Ugandan
- Marital Status: Married
- Visa Status: Employment Visa
Languages
English
Advanced (C1)
Timeline
Waiter/Assistant Server
SERENA HOTEL Uganda
06.2017 - 02.2019
High School Diploma -
Modern High School
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