Grace Nagasha
DUBAI ,UAE
Summary
Customer-orientated, strategic-thinking Sales Professional with over 4 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Overview
4
4
years of professional experience
Work history
Sales manager
Bright timothy project Management services
Dubai, UAE
2022.04 - Current
- Analysed sales to identify top-performing products.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- 'Managed over 50 customer calls per day', or "Increased sales by 10%".
Cluster Reservation Agent Officer
Mllennium&copthorne Hotels
Muscat, Oman
2020.03 - 2022.04
- Dealt with high-volume calls and emails competently to meet service targets.
- Anticipated and promptly responded to guests requests for upgrades and restaurant bookings.
- Employed strong product and systems knowledge to handle booking enquiries.
- Represented brand to domestic and international guests with exemplary presentation skills.
- Conducted calls professionally and politely to maintain excellent service standards.
- Managed over 100 customer calls per day', "Increased sales by 30%"
- Planned travel itineraries for families and corporate clients with diverse needs.
- Upsold guest experiences to maximize average booking value.
- Negotiated corporate reservation rates to meet client budget requirements.
- Processed payments and online bookings with zero error.
- Managed high volumes of incoming calls using VoIP system.
- Communicated reservation confirmations to guests via post and email.
- Completed bookings and reservation amendments using hospitality property management software.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Upsold guest experiences to maximize average booking value.
Education
Bachelor degree of social work - Hospitality
10.2020
Skills
- Excellent communication skills
- Market intelligence
- Sales pipeline management
- Continuous improvements
- Sales office management
- Customer acquisition and retention
Languages
English
Fluent
Timeline
Sales manager - Bright timothy project Management services
2022.04 - Current
Cluster Reservation Agent Officer - Mllennium&copthorne Hotels
2020.03 - 2022.04
Uganda Christian University - Bachelor degree of social work, Hospitality