Grace Anne Medrano
Dubai,United Arab Emirates
Summary
Detail-oriented professional with expertise in Microsoft Office Suite, project management, and database management. Proven ability in event coordination and customer relationship management, ensuring effective operational support. Committed to confidentiality and cultural awareness in diverse environments, with a focus on optimizing organizational efficiency. Strong interpersonal skills drive high-quality service and consistent results.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work history
Operations Executive
Inbusiness Advisory DMCC
Dubai
01.2024 - 06.2025
- Ensured brand consistency through effective internal and external communications.
- Maintained in-house CRM system for managing ongoing tasks and employee records.
- Managed company portals for free zones, facilitating necessary documentation and amendments.
- Supported PRO with document processing, including MOFA attestation for educational materials.
- Provided corporate secretarial support by drafting employment letters and board resolutions.
- Assisted with new company setups, licensing, and liquidations to deliver compliance services.
- Organised workflow schedules to ensure timely completion of tasks.
- Facilitated interdepartmental communication to promote a collaborative work environment.
Workplace Solutions
Accenture Middle East BV
Dubai
11.2019 - 12.2023
- Facilitated EXPO 2020 site office, supporting marketing and departmental leadership teams.
- Oversaw daily operations, achieving high productivity levels across all tasks.
- Delivered exceptional customer service by proactively addressing concerns and inquiries.
- Managed front desk operations, ensuring a professional environment for clients and senior visitors.
- Coordinated scheduling of meetings, boardroom setups, and assisted directors with logistics.
- Maintained confidentiality in handling sensitive executive communications and documentation.
- Supported recruitment and onboarding by preparing necessary documentation and scheduling interviews.
- Demonstrated flexibility by working nights, weekends, and bank holidays as required.
Executive Secretary
SWS Resource Fund DMCC
Dubai
01.2019 - 11.2019
- Provided high-level administrative support to multiple directors, managing calendars and meetings.
- Coordinated complex travel logistics, including flight bookings and visa applications.
- Maintained confidentiality in managing sensitive company information and documents.
- Organised meetings, prepared agendas, recorded minutes, and ensured follow-up on action items.
- Processed purchase orders and vendor invoices in compliance with corporate policies.
- Streamlined scheduling processes, resulting in reduced time wastage.
- Developed strong relationships with stakeholders to facilitate effective communication.
- Monitored office supplies inventory to ensure operational efficiency.
Senior Customer Service & Sales Consultant
Emirates Airline
Dubai
04.2010 - 09.2017
- Assisted customers with flight reservations, ticket issuance, and cancellations, ensuring adherence to airline policies.
- Provided accurate fare quotes and advised on visa requirements using the airline's reservation system.
- Maintained a comprehensive customer database, enhancing service delivery and supporting sales efforts.
- Ensured compliance with airline regulations by verifying customer documents and data accuracy.
- Managed special service requests, including meal preferences and wheelchair assistance, to improve customer experience.
- Processed payments and refunds while reconciling daily transactions per financial controls.
- Supported flight disruption handling by rebooking passengers and coordinating accommodations effectively.
- Collaborated with internal teams to resolve customer issues promptly and efficiently.
Executive Secretary
Taba Trading LLC
Dubai
07.2009 - 04.2010
- Coordinated travel arrangements, achieving timely and cost-effective trips.
- Cultivated relationships with stakeholders to facilitate effective communication.
- Created detailed reports for senior management to support decision-making.
- Streamlined scheduling processes, minimising time wastage considerably.
- Prepared meetings thoroughly to enhance outcomes.
- Supported board meetings, enabling swift and effective decision-making.
- Managed executive calendar meticulously to prevent scheduling conflicts.
- Drafted professional correspondence, ensuring clarity and precision.
Education
Certified Nursing Assistant - Nursing Assistant
NLP Tech Institute
Dubai 06.2025 - 07.2025
Diploma - Leisure & Tourism Management
Emirates Aviation University
Dubai 09.2005 - 07.2007
Skills
- Microsoft Office Suite
- Project management
- Database management
- Event coordination
- Customer relationship management
- Virtual communication
- Attention to detail
- Problem solving
- Confidentiality and discretion
- Adaptability and flexibility
- Interpersonal skills
- Cultural awareness
- Typing proficiency
- Telephone etiquette
- Facility management
- Resource management
- Operational support
- Customer service excellence
Languages
English
Tagalog
Personal Information
- Date of birth: 02/08/88
- Nationality: Filipino
References
References available upon request.
Timeline
Certified Nursing Assistant - Nursing Assistant
NLP Tech Institute
06.2025 - 07.2025
Operations Executive
Inbusiness Advisory DMCC
01.2024 - 06.2025
Workplace Solutions
Accenture Middle East BV
11.2019 - 12.2023
Executive Secretary
SWS Resource Fund DMCC
01.2019 - 11.2019
Senior Customer Service & Sales Consultant
Emirates Airline
04.2010 - 09.2017
Executive Secretary
Taba Trading LLC
07.2009 - 04.2010
Diploma - Leisure & Tourism Management
Emirates Aviation University
09.2005 - 07.2007