GRACE EHI KAYODE
DUBIA MARINA
Summary
Dedicated and customer-focused professional with strong background in providing exceptional service and resolving inquiries in a fast-paced environment. Seeking a Customer Service role at Emirates Airlines to leverage my skills and commitment to exceeding passenger expectations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
AFRICA WORLD ARILINES
08.2021 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exceptional communication skills, both verbal and written, with fluency in English language.
- Proficient in using customer service software, CRM systems, and airline-specific tools.
- Strong problem-solving abilities with a focus on quick and efficient resolution of passenger issues.
- Detail-oriented with excellent organizational skills.
Customer Service Assistant
Mshel Homes Limited
02.2019 - 12.2021
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
Education
Bachelor of Arts - English Language And Literature
BENUE STATE UNIVERSITY, MAKURDI.
BENUE STATE, NIGERIA.06.2019
Skills
- Project Management Abilities
- Fleet Dispatching
- Managing Multiple Tasks
- Administrative Support
Timeline
Customer Service Representative
AFRICA WORLD ARILINES
08.2021 - 07.2023
Customer Service Assistant
Mshel Homes Limited
02.2019 - 12.2021
Bachelor of Arts - English Language And Literature
BENUE STATE UNIVERSITY, MAKURDI.
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