GRACE MIRIAM WANJIRU
Dubai
Summary
Driven Procurement and logistics professional with 6 years experience negotiating and procuring contracts, drafting business proposals, and sourcing. Recognized for delivering exceptional customer service 4 years in a row, with a proven ability to understand the market trends to ensure success. Enterprising team player, detail-oriented and go-getter.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Follow Up Clerk
Abdul Haq Yar Technical Services LLC
11.2020 - Current
- Label , stock and inventory department merchandise.
- Report pricing and scan discrepancies to appropriate manager.
- Maintain awareness of inventory and stock conditions to capture ordering system integrity.
- Handle customer returns and exchanges to customers' satisfaction while complying with company policies and procedures.
- Investigate and resolve customer inquiries and complaints quickly.
- Meet customer call guidelines for service levels, handle time and productivity.
- Maintain an up-to-date knowledge of product and service changes.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
UAE AUTO IMPORTS
10.2018 - 02.2020
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Promoted available products and services to customers during service, account management, and order calls.
Procurement Assistant
Ba-Jubi Group Of Companies East Africa, UNHCR Arua
01.2017 - 08.2018
- Assisted in evaluating and drafting proposals for new contracts.
- Actively participated in the tendering process for new contracts to ensure our company won bids.
- Exercised discretion when dealing with confidential and sensitive matters.
- Procured goods and supplies while adhering to strict industry rules and procedures.
- Built and maintained professional relationships with clients and co-workers.
Education
Bachelor of Commerce - Procurement and Logistics, Human Resource
University of Nairobi
2016
Certificate of Secondary Education - undefined
2012
Moi Nyeri Complex Kenya Certificate of Primary Education - undefined
2008
Skills
- Microsoft Office
- Filing Systems
- Organizational Skills
- Persuasive Negotiations
- Customer Locating
- Updating Customer Accounts
- Administration and Management
- Customer Relationship Management
- Clerical Support
- Administrative Support
- Experienced Entrepreneur
- Contract Negotiation
- Pleasant Telephone Demeanor
Accomplishments
- Collaborated with founders of Ba-jubi Group of Companies in the start up of their branch in Uganda. Trained and sourced employees which has led to a very successful company now. Over 40 contracts were achieved.
Certification
UAE Driving License Class B
International Computer Driving License (ICDL)
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Follow Up Clerk
Abdul Haq Yar Technical Services LLC
11.2020 - Current
Customer Service Representative
UAE AUTO IMPORTS
10.2018 - 02.2020
Procurement Assistant
Ba-Jubi Group Of Companies East Africa, UNHCR Arua
01.2017 - 08.2018
Bachelor of Commerce - Procurement and Logistics, Human Resource
University of Nairobi
Certificate of Secondary Education - undefined
Moi Nyeri Complex Kenya Certificate of Primary Education - undefined
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