Gracie May G. Kalaw
Dubai
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shadow Teacher
Ministry of Community Development (Emirates Facilities Management LLC)
Dubai, United Arab Emirates
09.2019 - Current
- Reinforce lessons presented by Teachers by reviewing material with students one on one or in a small groups.
- Enforce school and class rules to help teach students proper behavior.
- Supported the primary teacher in implementing individualized education plans and monitoring student progress.
- Assisted in developing differentiated instruction to address the unique needs of each student.
Spa Receptionist cum Cashier
Happy Valley Spa (Abu Bajad Grand Hotel)
Dubai, United Arab Emirates
12.2016 - 09.2018
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
Call Center Agent (Outbound Sales)
Morpheus Global Communications
Manila, Philippines
09.2015 - 08.2016
- Sales additional service by recognizing opportunities to up-sell accounts; explaining new features.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
Intelligence Agent Aide (Security Screening Officer)
Department of Transportation and Communication (Ninoy Aquino International Airport)
Pasay, Philippines
09.2005 - 04.2014
- Implement and enforce airport security policies and rules to all airport users.
- Provide maximum security in all Airport Security Checkpoints areas.
- Coordinate with the local police in turning over confiscated prohibited items such as guns, bullets, and other dangerous materials upon using baggage x-ray machines and manual inspection.
- Security and safety of passengers from initial and final departure screening until aircraft embarkation and disembarkation.
- Passengers are treated with extreme courtesy and taking good care of the passenger's baggage or personal belongings on every security x-ray check points.
Education
Nursing Assistant Professional Diploma - Nursing Assistance
Filipino Institute
Rigga Dubai, UAE11.2022
Bachelor of Science - Computer Science And Programming
AMA University
Manila, Philippines03.2003
Associate of Science - Computer Programming
AMA Computer Learning Center
Manila, Philippines03.2001
Skills
- Public Affairs
- Data Privacy
- Customer Relations
- Leadership
- Staff Support
- Multitasking Abilities
- Autism Spectrum Knowledge
References
- Rodel del Rosario, Security Officer, 0561339101
- Wendyl Rufo, Shadow Teacher, 0509257633
- Angela Del Rosario, Finance, 0527888235
Certification
- Dubai Corporation for Ambulance Services - 24th August 2023, First Aid Workshop
- Ministry of Community Development. Dubai UAE - 24th June2022, Certification of participation for outstanding performance
- American Safety and Health Institute - 24th November 2022, Basic Life Support Training
Timeline
Shadow Teacher
Ministry of Community Development (Emirates Facilities Management LLC)
09.2019 - Current
Spa Receptionist cum Cashier
Happy Valley Spa (Abu Bajad Grand Hotel)
12.2016 - 09.2018
Call Center Agent (Outbound Sales)
Morpheus Global Communications
09.2015 - 08.2016
Intelligence Agent Aide (Security Screening Officer)
Department of Transportation and Communication (Ninoy Aquino International Airport)
09.2005 - 04.2014
Nursing Assistant Professional Diploma - Nursing Assistance
Filipino Institute
Bachelor of Science - Computer Science And Programming
AMA University
Associate of Science - Computer Programming
AMA Computer Learning Center