Gracie May G. Kalaw
Dubai
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shadow Teacher
Ministry of Community Development (Emirates Facilities Management LLC)
09.2019 - Current
- Reinforce lessons presented by Teachers by reviewing material with students one on one or in a small groups.
- Enforce school and class rules to help teach students proper behavior.
- Supported the primary teacher in implementing individualized education plans and monitoring student progress.
- Assisted in developing differentiated instruction to address the unique needs of each student.
Spa Receptionist cum Cashier
Happy Valley Spa (Abu Bajad Grand Hotel)
12.2016 - 09.2018
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
Call Center Agent (Outbound Sales)
Morpheus Global Communications
09.2015 - 08.2016
- Sales additional service by recognizing opportunities to up-sell accounts; explaining new features.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
Intelligence Agent Aide (Security Screening Officer)
Department of Transportation and Communication (Ninoy Aquino International Airport)
09.2005 - 04.2014
- Implement and enforce airport security policies and rules to all airport users.
- Provide maximum security in all Airport Security Checkpoints areas.
- Coordinate with the local police in turning over confiscated prohibited items such as guns, bullets, and other dangerous materials upon using baggage x-ray machines and manual inspection.
- Security and safety of passengers from initial and final departure screening until aircraft embarkation and disembarkation.
- Passengers are treated with extreme courtesy and taking good care of the passenger's baggage or personal belongings on every security x-ray check points.
Education
Nursing Assistant Professional Diploma - Nursing Assistance
Filipino Institute
Rigga Dubai, UAE11.2022
Bachelor of Science - Computer Science And Programming
AMA University
Manila, Philippines03.2003
Associate of Science - Computer Programming
AMA Computer Learning Center
Manila, Philippines03.2001
Skills
- Public Affairs
- Data Privacy
- Customer Relations
- Leadership
- Staff Support
- Multitasking Abilities
- Autism Spectrum Knowledge
References
- Rodel del Rosario, Security Officer, 0561339101
- Wendyl Rufo, Shadow Teacher, 0509257633
- Angela Del Rosario, Finance, 0527888235
Certification
- Dubai Corporation for Ambulance Services - 24th August 2023, First Aid Workshop
- Ministry of Community Development. Dubai UAE - 24th June2022, Certification of participation for outstanding performance
- American Safety and Health Institute - 24th November 2022, Basic Life Support Training
Timeline
Shadow Teacher
Ministry of Community Development (Emirates Facilities Management LLC)
09.2019 - Current
Spa Receptionist cum Cashier
Happy Valley Spa (Abu Bajad Grand Hotel)
12.2016 - 09.2018
Call Center Agent (Outbound Sales)
Morpheus Global Communications
09.2015 - 08.2016
Intelligence Agent Aide (Security Screening Officer)
Department of Transportation and Communication (Ninoy Aquino International Airport)
09.2005 - 04.2014
Nursing Assistant Professional Diploma - Nursing Assistance
Filipino Institute
Bachelor of Science - Computer Science And Programming
AMA University
Associate of Science - Computer Programming
AMA Computer Learning Center
- Dubai Corporation for Ambulance Services - 24th August 2023, First Aid Workshop
- Ministry of Community Development. Dubai UAE - 24th June2022, Certification of participation for outstanding performance
- American Safety and Health Institute - 24th November 2022, Basic Life Support Training
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