Grane Raja Samuel
Abu Dhabi,UAE
Summary
Dedicated professional with expertise in customer service excellence and booking management, proficient in utilising OPERA Property Management System (PMS) and Oasis to streamline operations. Adept at delivering seamless guest experiences through efficient reservation handling and meticulous attention to detail. Committed to leveraging skills in hospitality systems to enhance operational efficiency and drive customer satisfaction.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Reservations officer
Plaza Premium Lounge
Abu Dhabi, UAE
2024.11 - Current
- Identified and engaged prospective business clients to increase corporate bookings.
- Collaborated effectively with other departments for seamless operations.
- Advised customers on specific visa and passport requirements.
- Conducted calls professionally and politely to maintain excellent service standards.
- Improved efficiency with proactive management of booking systems.
- Created and communicated clear, detailed itineraries ahead of travel.
Area Reservation Agent
Qasr Al sarab Resort by Anantara
Abu Dhabi, UAE
2022.06 - 2023.11
Receptionist
Marriott International
Coimbatore, India
2019.01 - 2019.06
Receptionist
Hyatt Regency
Chennai, India
2017.08 - 2019.01
Education
Bachelor of catering science and hotel management - Hospitality
Bishop Appsamy College of Arts and Science
Coimbatore - India 2014.07 - 2017.05
Skills
- Customer service excellence
- Booking management
- OPERA Property Management System (PMS)
- Oasis
- Zendesk
Languages
English
Intermediate
Tamil
Intermediate
Timeline
Reservations officer
Plaza Premium Lounge
2024.11 - Current
Area Reservation Agent
Qasr Al sarab Resort by Anantara
2022.06 - 2023.11
Receptionist
Marriott International
2019.01 - 2019.06
Receptionist
Hyatt Regency
2017.08 - 2019.01
Bachelor of catering science and hotel management - Hospitality
Bishop Appsamy College of Arts and Science
2014.07 - 2017.05