Grane Raja Samuel
Abu Dhabi,UAE
Summary
Dedicated professional with expertise in customer service excellence and booking management, proficient in utilising OPERA Property Management System (PMS) and Oasis to streamline operations. Adept at delivering seamless guest experiences through efficient reservation handling and meticulous attention to detail. Committed to leveraging skills in hospitality systems to enhance operational efficiency and drive customer satisfaction.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Reservations officer
Plaza Premium Lounge
Abu Dhabi, UAE
11.2024 - Current
- Identified and engaged prospective business clients to increase corporate bookings.
- Collaborated effectively with other departments for seamless operations.
- Advised customers on specific visa and passport requirements.
- Conducted calls professionally and politely to maintain excellent service standards.
- Improved efficiency with proactive management of booking systems.
- Created and communicated clear, detailed itineraries ahead of travel.
Area Reservation Agent
Qasr Al sarab Resort by Anantara
Abu Dhabi, UAE
06.2022 - 11.2023
Receptionist
Marriott International
Coimbatore, India
01.2019 - 06.2019
Receptionist
Hyatt Regency
Chennai, India
08.2017 - 01.2019
Education
Bachelor of catering science and hotel management - Hospitality
Bishop Appsamy College of Arts and Science
Coimbatore - India 07.2014 - 05.2017
Skills
- Customer service excellence
- Booking management
- OPERA Property Management System (PMS)
- Oasis
- Zendesk
Languages
English
Intermediate
Tamil
Intermediate
Timeline
Reservations officer
Plaza Premium Lounge
11.2024 - Current
Area Reservation Agent
Qasr Al sarab Resort by Anantara
06.2022 - 11.2023
Receptionist
Marriott International
01.2019 - 06.2019
Receptionist
Hyatt Regency
08.2017 - 01.2019
Bachelor of catering science and hotel management - Hospitality
Bishop Appsamy College of Arts and Science
07.2014 - 05.2017
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