Granil Machado
Dubai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Sales Officer
Al Futtaim Group
Dubai, United Arab Emirates
10.2023 - Current
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Attended industry events to network with potential clients and stay informed of market developments.
Customer Service Representative
Gazette Immigration
Dubai
02.2023 - 08.2023
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Order Management/ Purchase /Sales Associate
Select Glass Industries
Ras Al-Khaimah, United Arab Emirates
02.2021 - 01.2023
- Answered customer questions about products and services and recommended appropriate solutions
- Educated customers on product features and technical details to highlight benefits
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Stocked merchandise, updating of stock , daily MIS report.
Immigration Consultant / Business Setup Advisor
Dream Line Consultant
10.2020 - 01.2021
- Coordinated accurate and timely immigration advising services for international students through in-person, email, Skype and telephone consultations
- Developed new initiatives to support delivery of immigration information and initiatives
- Processed visa and immigration services with accurate and complete applications
- Translated immigration documents to explain relevance to potential residents
- Analyzed legal documents for discrepancies to streamline procedures and avoid delays.
Sales Associate/Data Analyst
TATA Business Support Services
09.2017 - 11.2019
- Provided technical support for existing reports, dashboards or other tools
- Analyzed and tracked data to prepare forecasts and identify trends
- Gathered and organized data to analyze current industry trends
- Collected, tracked and evaluated current business and market trend data
- Managed timely flow of business intelligence information to users
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
Purchase Executive
J.G.Electrical
Mumbai
10.2016 - 04.2017
- Developed strong relationships with key suppliers, fostering long-term partnerships and ensuring timely delivery of products.
- Led vendor contract negotiations, securing favorable pricing structures and terms that supported organizational objectives.
- Identified opportunities to reduce lead times and improve inventory management.
Associate
Powerweave Software Services
10.2012 - 09.2016
- Answered customer questions and provided store information
- Supported management team to facilitate task completion and meet performance goals
- Built and maintained relationships with peers and upper management to drive team success.
Education
Bachelors of Commerce - Commerce
St. Gonsalo Garcia College
03.2012
Skills
- Contract Negotiation Expertise
- Sales
- Account Development
- Team Member Motivation
- Problem Resolution
- Customer Service
- Relationship Building
- Data Management
- Trained new team members in cash register operation, stock procedures and customer services
- Updated inventory and production information using warehouse management systems and scanner guns
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Languages
English
Hindi
Marathi
Details
T2898128, Residence Visa, Married
Hobbies
Football, Volleyball, Listing Music & Swimming
Timeline
Sales Officer
Al Futtaim Group
10.2023 - Current
Customer Service Representative
Gazette Immigration
02.2023 - 08.2023
Order Management/ Purchase /Sales Associate
Select Glass Industries
02.2021 - 01.2023
Immigration Consultant / Business Setup Advisor
Dream Line Consultant
10.2020 - 01.2021
Sales Associate/Data Analyst
TATA Business Support Services
09.2017 - 11.2019
Purchase Executive
J.G.Electrical
10.2016 - 04.2017
Associate
Powerweave Software Services
10.2012 - 09.2016
Bachelors of Commerce - Commerce
St. Gonsalo Garcia College