GREESHMA RAJAN

• Enhanced team efficiency by implementing project management strategies.
• Increased over 10 client satisfaction with tailored service approaches.
• Streamlined operations, resulting in time and cost efficiencies.
• Developed organisational policies for administrative oversight and internal controls.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Investigated issues affecting group operations, prepared reports and helped correct problems.
• Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives.
• Documented processes and SOPs to enforce adherence to established methods.
• Converted intricate business requirements into functional specifications.
• Showcased exceptional leadership skills when guiding teams during high-pressure situations leading to successful outcomes.
• Monitored team performance and provided consistent empowering feedback to boost employee morale.
• Evaluated operational performance metrics, analysing KPIs to uncover areas in need of improvement.
• Trained and mentored 6 to 7 new hires, supporting onboarding process to promote mastery of job-specific skills.
• Coordinated cross-departmental collaborations, fostering unified work culture.

• Strong experience on configuration and customization of Archer platform versions from 6.2 and higher.
• Understanding business processes used by customer and to automate their existing process & performing enhancement of applications on Archer platform
• Building customized reports & dashboards as per customer requirements
• Expertise in Archer on premise smart installation & upgrades
• Experience on Archer advanced features like Data feed, Archer Integration with various tools, LDAP (AD) sync with Archer
• Involved in RFP clarification meetings with customer, preparation of Technical proposal & project plans
• Work in partnership with clients to implement security controls in pragmatic ways that deliver investment value and support business operations
• Led deployment of Archer GRC platform for multiple clients, resulting in improved risk management processes and compliance tracking, which reduced audit time by 30%
• Conducted comprehensive training sessions for over 60 end-users on Archer features, significantly improving user adoption rates and promoting best practices for GRC processes
• Deep Hands-on experience on Enterprise Risk Management, Policy Program management, Compliance Management, Third Party Risk Management, Audit Management
• Maintaining Web and Database Server Management, Archer Services, IIS Server Management, fine tuning activity
• Risk Management
• Knowledge of Information Security frameworks and standards
• Testing & troubleshoot of Archer Implementations
• Design UI experience of customers
• Led weekly meetings, providing clear direction on project objectives.
• Delegated tasks to make best use of individuals' skills.
• Led team of 8 to achieve KPI targets and successfully complete assigned projects.

• Troubleshot operating systems, hardware and software problems to identify root causes.
• Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
• Followed technical documentation for accurate installation, maintenance and repair work.
• Installed new software for users and monitored version and patch update requirements.
• Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
• Referred to internal knowledge base to quickly locate and apply up-to-date troubleshooting steps.

Took a planned career break for motherhood, during which several transferable skills were further developed and refined:

• Time Management: Effectively balanced multiple responsibilities, ensuring deadlines and priorities were consistently met.
• Adaptability: Quickly adapted to new challenges and changing environments, a skill directly applicable to dynamic project environments.
• Problem-Solving: Managed unforeseen challenges, fostering resilience and innovative thinking.
• Multitasking: Handled diverse tasks simultaneously, improving efficiency and focus under pressure.
• Communication & Negotiation: Enhanced interpersonal communication skills through daily coordination and conflict resolution.
• Emotional Intelligence: Strengthened empathy, patience, and understanding—valuable assets for team leadership and client interactions.
• Organizational Skills: Streamlined routines and managed logistics, enhancing overall organizational capabilities.
• Decision-Making: Made quick, informed decisions in high-pressure situations, applicable to project and risk management scenarios.

• Produced accurate and detailed P and ID drawings to ensure seamless implementation on site.
• Streamlined communication with other engineering departments for a more efficient workflow.
• Collaborated closely with field engineers on-site to fine-tune instrument configurations as needed, ensuring optimal performance at all times.