Greeshma Sasindran
Dubai,United Arab Emirates
Summary
Project Engineer with 5 years of experience in IT industry. Well versed in improving and ensuring optimal customer service, maximizing efficiency and hands on in the production environment. Offers flexible schedule to deliver on team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Engineer
Wipro Limited
Kochi, India
07.2019 - 03.2024
• Spearheaded Incident Management and adeptly handling 2nd & 3rd line IT engineer duties.
• Proficient in ERP system Powercerv and ServiceNow, ensuring SLA & KPI adherence through effective support service operations.
• Facilitated accurate performance tracking, using ServiceNow performance analytics to determine service success.
• Demonstrated strong proficiency in SQL for data extraction, manipulation, in-depth analysis and reporting activities via dbisql.
• Conducted thorough Log Analysis and managed documentation for production server error logs.
• Demonstrated expertise in incidents, service requests, problem tickets and change management processes.
• Contributed as an active team member during Major Incident Management (MIM) and bridge calls, aiding in swift issue resolution.
• Fostered strong vendor relationships, ensuring timely issue resolution without compromising SLA.
Education
BTech in Electronics & Communication Engineering -
APJ Abdul Kalam Technical University
Kerala, India /2015 - /2019
Skills
- ERP - Powercerv
- ServiceNow
- SQL
- Data Analysis
- Log Analysis
- Windchill & Salesforce
- Parallels Client
- Microsoft Office
- SAP
Certification
- Microsoft Azure Fundamentals
- ITIL Foundation Certificate
- DevOps and DevSecOps
- Salesforce New user Training
- SAP simplified for absolute beginners
- Team skills foundation and Agile way of working foundation.
- SQL Essential Training
Accomplishments
- Received Best Team Award and Wipro winners circle points for the outstanding contribution to the organization.
- Acknowledged for contributing 0 incidents and service requests within the SLA for the service.
- Received Appreciation towards completion of courses and for the learning attitude.
Languages
English
Malayalam
Hindi
Tamil
Timeline
Project Engineer
Wipro Limited
07.2019 - 03.2024
BTech in Electronics & Communication Engineering -
APJ Abdul Kalam Technical University
/2015 - /2019
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