Gretel Kendi Kemunto
Dubai
Summary
Enthusiastic customer service representative eager to contribute to team success through hard work,attention to details and excellent organization skills shares useful ideas and knowledge to achieve results.Clear understanding of the customer service field,motivated to learn,grow and excel within the industry.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Safaricom
04.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Sephora
02.2021 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Ruiga Girls High School
Kenya10.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Arabic
Advanced (C1)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Safaricom
04.2023 - 02.2024
Sales Associate
Sephora
02.2021 - 03.2023
High School Diploma -
Ruiga Girls High School
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