Grigorii Semenov
Dubai, ,United Arab Emirates
Summary
Client Advisor specializing in luxury retail, CRM-driven clienteling, and personalized engagement with VIC clients. Experienced in managing high-value client relationships, using CRM insights to enhance retention and deliver tailored shopping experiences. Strong team player with excellent communication skills, focused on delivering exceptional service and supporting overall sales performance.
Overview
4
4
years of professional experience
Work history
Client Advisor
Prada Mall of the Emirates
Dubai
2025.07 - Current
- Developed and maintained strong client relationships through proactive CRM management and personalized clienteling.
- Managed CRM database, maintaining detailed client profiles, preferences, and purchase history.
- Drove client retention through targeted outreach, appointment scheduling, and consistent follow-up communication.
- Built and expanded personal client book through strategic networking and relationship development.
- Delivered personalized styling consultations aligned with Prada’s contemporary luxury identity.
- Supported Prada Made-to-Measure (MTM) and Made-to-Order (MTO) services, guiding clients through selection, fittings, and order management from consultation to delivery.
- Achieved sales targets through CRM-driven strategies and cross-category selling.
- Provided elevated service to VIC clientele through private appointments and exclusive previews.
- Demonstrated strong knowledge of Prada collections, craftsmanship, and seasonal launches.
- Supported Prada client events, product launches, and private shopping experiences.
- Collaborated with team members to share client insights and support boutique performance.
- Assisted with visual merchandising execution in line with Prada guidelines.
- Maintained stock organization and supported inventory processes.
- Handled client enquiries with professionalism, discretion, and luxury service standards.
Sales Officer
Brunello Cucinelli Dubai Mall
Dubai, United Arab Emirates
2023.08 - 2025.06
- Built and nurtured long-term relationships with clients through personalised luxury service and styling.
- Achieved sales targets through strategic clienteling and tailored styling consultations.
- Demonstrated expert knowledge of Brunello Cucinelli collections, craftsmanship, and materials.
- Delivered bespoke wardrobe recommendations aligned with individual client lifestyles.
- Managed CRM database, maintaining detailed client profiles, preferences, and purchase history.
- Strengthened client retention through personalised outreach, private appointments, and after-sales follow-up.
- Provided elevated service to VIC clientele, ensuring exclusive and memorable boutique experiences.
- Supported exclusive in-store events and private shopping experiences.
- Collaborated with team members to maintain an elegant boutique environment.
- Managed stock replenishment and inventory control to ensure seamless product availability.
- Executed visual merchandising aligned with seasonal storytelling and brand standards.
- Anticipated client needs through proactive communication and relationship management.
- Supported onboarding of new team members in luxury client engagement standards.
- Maintained accurate cash handling and daily till reconciliation.
Sales Consultant
Bloomingdale’s Dubai Mall, Al Tayer Group
Dubai, United Arab Emirates
2022.12 - 2023.07
- Greet customers promptly and provide friendly, attentive service
- Engage customers as they enter the department
- Understand customer needs and offer personalised assistance
- Organise merchandise by style, size, and colour on the shop floor and in the stockroom
- Help customers find products and navigate the store
- Provide product knowledge and styling advice when needed
- Set up and manage fitting rooms efficiently
- Upsell by suggesting additional items and arranging alternative sizes
- Promote the Bloomingdale’s Amber Programme and explain its benefits
- Build strong customer relationships to support sales goals
- Process transactions smoothly at the register
- Maintain cleanliness and order in the department and fitting rooms
Sales Associate
Zara Dubai Mall, Azadea Group
Dubai , United Arab Emirates
2022.01 - 2022.11
- Greet customers, offer assistance, and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
- Assist customers in their purchase decisions by helping them select relevant and appropriate products, offering proper advice, and suggesting gift vouchers when applicable.
- Arrange and replenish, on a continuous basis, the shop shelves, and ensure that the shop floor and shelves are kept clean and tidy at all times.
- Watch for and prevent security risks and thefts, and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss.
- Arrange and display received merchandise under the direction of the Merchandiser/Shop Manager, and change tag prices of products during promotion periods or as needed.
- Upsell and cross-sell products and services in order to reach hourly and daily sales targets.
Education
Bauman Moscow State Technical University
Skills
- Luxury Product Knowledge
- Customer Relationship Management
- Personalized Selling Techniques
- Communication Skills
- Visual Merchandising
- Cultural Awareness
- Team Collaboration
- Problem-Solving Skills
- Attention to Detail
Languages
Russian
English
Languages
6,6
Timeline
Client Advisor
Prada Mall of the Emirates
2025.07 - Current
Sales Officer
Brunello Cucinelli Dubai Mall
2023.08 - 2025.06
Sales Consultant
Bloomingdale’s Dubai Mall, Al Tayer Group
2022.12 - 2023.07
Sales Associate
Zara Dubai Mall, Azadea Group
2022.01 - 2022.11
Bauman Moscow State Technical University