Sachitha Premarathna
Summary
As a dynamic Hotelier with 20 Years of professional experience in the Hospitality industry, specializing in luxury hotels, Resorts, Fine Dining Restaurant’s, Night clubs and Gaming, Catering and Event management and currently working as a Travel & Tourism and Transportation operator in one of the Leading companies in United Arab Emirate. Expert in leading diverse teams to enhance service quality and efficiency, achieving significant Revenue growth. Skilled in Event Management and Customer Service, demonstrating exceptional leadership and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Travel and tourism Operator
Al Khalidiah Tourism
Sharjah
10.2023 - Current
- Research and gather knowledge about various destinations
- Create exciting itineraries that capture the spirit of each location
- Ensuring all aspects of the tours meet the highest quality and safety standards
- Check on delays in schedules, accidents and complaints, and file reports
- Handling logistical operations
- Preparing the schedule & Assigning delivery routes to the drivers
- Maintain records of vehicle use and maintenance
- Handling Vehicle & Traffic Fines
- Process trip logs or reports
Operations Manager
Isuru Caters Group of Companies
01.2022 - 09.2023
- Handling banquet events & event management
- Outdoor Catering
- Providing training & handling staff
- Oversee and coordinate daily hotel operations to ensure a seamless guest experience
- Develop and implement operational policies and procedures to enhance efficiency and service quality
- Collaborate with department heads, including front desk, housekeeping, and food and beverage, to optimize work
- Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed
- Manage and optimize hotel budgets, controlling expenses and maximizing revenue
- Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards
- Ensure compliance with all health and safety regulations, conducting regular inspections
- Develop and maintain positive relationships with vendors, suppliers, and local businesses
- Handle guest concerns and complaints with professionalism and a commitment to resolution
- Stay informed about industry trends and the best practices to drive continuous improvement
Operation Manager
ONYX Hospitality
Wadduwa
11.2018 - 05.2021
- Recruit, train and monitor staff performance as well as manage payroll, AR/AP and inventory
- Manage trading/position control for equity and fixed income portfolio management teams
- Handle individual and institutional client relations, inventory control, night audit and payroll
- Understand the telephone operator board or PBX switchboard operations
- Meet and greet VIP guests upon arrival and departure
- Provide a physical plant program and productivity tools to increase efficiency and provide a soundly operational facility
Outlet In-Charge (F&B Operations)
Trinco Blu By Cinnamon
08.2015 - 11.2018
- Plans for outlet budget and review forecast on revenue and expenditure on a monthly basis
- Analyzes and submits month-end reports and identifies deviations from business plan goals
- Supervises team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instructions and departmental standards
- Handles guests' complaints and comments tactfully and efficiently
- Maintains complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
- Assists other food & beverage outlets with their operations during peak times or when required
Bar Supervisor (Outlet and Banquet Operations)
YAS VICEROY Abu Dhabi
02.2014 - 04.2015
- Company Overview: United Emirates
- Maintain knowledge and ensure compliance with departmental policies and standard service procedures
- Supervise the upkeep of tools through proper usage of equipment and devices
- Analyze all guest requirements and prepare plans to resolve customer care-related issues and satisfy guests
- Monitor and ensure optimal cleanliness and sanitation for all growth-oriented organizational projects
- Manage and administer the supply of linen clothes and uniforms for staff members for cleaning rooms & other private suits
- Perform regular investigations on design and provide all materials and devices to ensure enhancement of better services
- Assist all room service staff members to work properly and provide maximum facilities for guests in the outlets
- Monitor all phone calls to the room service department to ensure timely resolution of the same
- Facilitate procedures to take orders from visitors in systematic way and ensure compliance with all regulations and standards of the department
- Monitor bar set-up maintenance programs, check budget/reception tables and coffee breaks are processed
- Coordinate with various departments and ensure they stay up-to-date information
- Prepare documents and maintain adherence to departmental standards
- Monitor status of assignments and any follow-up in association with manager plus supervisor on the waiting list
- Overhaul and monitor archives plus check the price list of food and drinks, including and analyze food and drinks
- Inspect food and beverage product preparation programs and maintain the goodwill of the company
- United Emirates
F&B Supervisor
HERHERITAGE BY HOTEL COOPERATION
02.2013 - 02.2014
- Participates in the recruitment, selection, and training of staff
- Supervise and schedule food and beverage services
- Ensure customer satisfaction
- Resolve customer complaints, as well as internal order and maintain inventory control costs
- Oversee food service, to ensure the timely movement of completed food orders from kitchen to customer table
Bar Supervisor
Maze by Gordon Ramsay (UK Management)
05.2012 - 03.2013
- Ensuring the bar and staff operate efficiently
- Upholding high hygiene standards
- Reconciling banking
- Marketing and promoting products
- Hiring and training staff
- Creating weekly work schedules
- Maintain inventory and stock
Food & Beverage Captain
Hotel Uga Bay
01.2012 - 01.2013
- Company Overview: Srilanka
- Srilanka
Bartender
PEGASUS REEF
05.2010 - 01.2011
- Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders
- Planning drink menus and informing customers about new beverages and specials
- Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers
- Checking identification to ensure customers are the legal age to purchase alcohol
- Taking inventory and ordering supplies to ensure bar and tables are well-stocked
- Adhering to all food safety and quality regulations
- Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register
- Developing new cocktail recipes
Bartender
Ranvali Village and Spa
01.2009 - 01.2010
- Company Overview: Maldives
- Maldives
Bartender
BLUE WATER HOTEL
01.2008 - 01.2009
- Company Overview: Wadduwa, Sri Lanka
- Wadduwa, Sri Lanka
Guest relation Officer/ Night club manager
Lords Complex (UK Management)
11.2004 - 01.2007
- Company Overview: Negombo, Srilanka
- Attend special guests (e.g
- VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g
- Room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Assistance with certain Front Office Related Tasks
- Address customer complaints and escalate to guests Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
- Negombo, Srilanka
Room Attendant
CLUB BENTOTA
Bentota
01.2003 - 01.2004
- Company Overview: (Under German Management)
- Greeting guests and responding to queries
- Changing bed linen and making beds
- Replacing used towels and other bathroom amenities, such as shampoo and soap
- Sweeping and mopping floors
- Dusting and polishing furniture
- Emptying trash containers and ashtrays
- Restocking beverages and food items in the minibar
- Cleaning public areas, such as corridors
- Reporting any technical issues and maintenance needs
- Updating status of guest rooms on assignment sheet
- Returning and restocking cleaning cart at shift end
- (Under German Management)
Trainee Room Attendant
TAJ SAMUDRA
01.2002 - 01.2003
Education
Bachelor Degree - Hospitality And Tourism Management
Sri Lanka Institute of Tourism & Hotel
Sri Lanka01-2006
Skills
- Administration
- Audit
- Bakery Productions
- Banquet operation
- Food production
- Beverage services
- Budget
- Business plan
- Cash register
- Catering
- Client relations
- Collaborative
- Event management
- Customer service
- Engineering
- Ensure compliance
- Event management
- Expenditure
- Expenses
- Fast food
- Financial management
- First Aider
- Flexibility
- Food and beverage
- Food safety
- Health and safety
- Hospitality and tourism
- Hotel management
- Housekeeping operation
- Hygiene
- Inventory
- Inventory control
- Inventory management
- Investigation
- Kitchen
- Leadership
- Legal compliance
- Logbook
- Maintenance
- Management software
- Marketing
- Front office operations
- Operations management
- Passion
- Payroll
- Polishing furniture
- Portfolio management
- Problem-solving skills
- Professionalism
- Purchase
- Quality standards
- Recruitment
- Repairs
- Revenue growth
- Room service and in-room dining
- Safety standards
- Sanitation
- Schedules
- Service quality
- Surveys
- Team management skills
Languages
- English
- Sinhala
- Hindi
- Tamil
Timeline
Travel and tourism Operator
Al Khalidiah Tourism
10.2023 - Current
Operations Manager
Isuru Caters Group of Companies
01.2022 - 09.2023
Operation Manager
ONYX Hospitality
11.2018 - 05.2021
Outlet In-Charge (F&B Operations)
Trinco Blu By Cinnamon
08.2015 - 11.2018
Bar Supervisor (Outlet and Banquet Operations)
YAS VICEROY Abu Dhabi
02.2014 - 04.2015
F&B Supervisor
HERHERITAGE BY HOTEL COOPERATION
02.2013 - 02.2014
Bar Supervisor
Maze by Gordon Ramsay (UK Management)
05.2012 - 03.2013
Food & Beverage Captain
Hotel Uga Bay
01.2012 - 01.2013
Bartender
PEGASUS REEF
05.2010 - 01.2011
Bartender
Ranvali Village and Spa
01.2009 - 01.2010
Bartender
BLUE WATER HOTEL
01.2008 - 01.2009
Guest relation Officer/ Night club manager
Lords Complex (UK Management)
11.2004 - 01.2007
Room Attendant
CLUB BENTOTA
01.2003 - 01.2004
Trainee Room Attendant
TAJ SAMUDRA
01.2002 - 01.2003
Bachelor Degree - Hospitality And Tourism Management
Sri Lanka Institute of Tourism & Hotel
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