GS RAGHURAM
BENGALURU,KA
Summary
Dynamic Collection Officer with proven negotiation skills, adept at utilizing collection software to enhance recovery rates. Recognized for exceptional verbal communication and data analysis, successfully reducing outstanding debts while fostering positive client relationships. Committed to compliance and customer satisfaction, driving effective payment solutions.
Overview
17
17
years of professional experience
Work History
COLLLECTION OFFICER
PACT EMPLOYMENT SERVICES LLC
10.2023 - 01.2024
- Assisted in collection processes by maintaining accurate records of accounts.
- Communicated with clients regarding outstanding payments and payment arrangements.
- Utilized collection software to track account statuses and payment histories.
- Learned compliance regulations related to collections and consumer rights.
- Conducted follow-up calls to remind clients of upcoming due dates for payments.
- Implemented timely escalation procedures when necessary, ensuring prompt attention is given to high-risk accounts.
DEBT COLLECTOR
FINTRESTLE LOANS & OVERDUE RESCHEDULING SERVICES LLC
10.2020 - 09.2021
- Managed accounts receivable to ensure timely collections and reduce outstanding debts.
- Communicated effectively with clients to negotiate payment plans and resolve disputes.
- Utilized collection software to track account statuses and document interactions.
- Analyzed customer payment histories to identify patterns and improve collection strategies.
- Provided exceptional customer service while addressing inquiries related to accounts and payments.
- Collected on delinquent accounts to reduce overdue balances.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Maintained high volume of calls and met demands of busy and productive group.
CUSTOMER SERVICE REPRESENTATIVE
COUNTRY CLUB
02.2017 - 09.2020
- Assisted customers with inquiries, providing accurate product information and resolving issues promptly.
- Managed customer accounts and processed transactions efficiently using CRM software.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Adapted quickly to changes in policies and procedures, ensuring compliance with company standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
COLLECTION AGENCY MANAGER
RELIANCE INFOCOMM
03.2008 - 01.2017
- Negotiated payment plans with clients to facilitate debt recovery and enhance cash flow.
- Conducted thorough account reviews to identify discrepancies and resolve outstanding balances efficiently.
- Utilized collection software to track accounts and document interactions for compliance and reporting purposes.
- Developed training materials for new hires, improving onboarding efficiency and team performance.
- Implemented process improvements that reduced delinquency rates and enhanced client communication strategies.
- Led team meetings to discuss performance metrics, share best practices, and address challenges in collections efforts.
- Collaborated cross-functionally with legal teams to manage escalated accounts and ensure regulatory adherence.
RETENTION SPECIALIST
TOUCHTELL
09.2006 - 02.2008
- Developed customer retention strategies to enhance loyalty and reduce churn rates.
- Analyzed customer feedback to identify areas for service improvement and retention opportunities.
- Collaborated with cross-functional teams to implement targeted outreach initiatives for at-risk customers.
- Trained and mentored new staff on best practices for customer engagement and support processes.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
Education
BACHELOR IN COMMERCE - COMMERCE
JRN RAJASTHAN VIDHYAPEETH UNIVERSIITY
INDIA03-2006
Skills
- Strong negotiation skills
- Verbal and written communication
- Data research and analysis
- Data entry proficiency
- Telephone etiquette
- Debt collection processes
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
Kannada
Bilingual or Proficient (C2)
HOBBIES
PAINTINGS
Timeline
COLLLECTION OFFICER
PACT EMPLOYMENT SERVICES LLC
10.2023 - 01.2024
DEBT COLLECTOR
FINTRESTLE LOANS & OVERDUE RESCHEDULING SERVICES LLC
10.2020 - 09.2021
CUSTOMER SERVICE REPRESENTATIVE
COUNTRY CLUB
02.2017 - 09.2020
COLLECTION AGENCY MANAGER
RELIANCE INFOCOMM
03.2008 - 01.2017
RETENTION SPECIALIST
TOUCHTELL
09.2006 - 02.2008
BACHELOR IN COMMERCE - COMMERCE
JRN RAJASTHAN VIDHYAPEETH UNIVERSIITY
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