GUDARAJ BASNET
Abu Dhabi,Nepal
Summary
Accomplished hospitality professional with extensive expertise in restaurant operations, specializing in front-of-house efficiency, staff management, and service quality assurance. Proficient in restaurant POS software, menu planning, and drink mixing techniques, with a proven track record of effective upselling and special events coordination. Adept at staff scheduling, performance management, and maintaining strict hygiene standards to ensure seamless operations. Committed to delivering exceptional guest experiences while driving operational excellence and fostering team success.
Overview
8
8
years of professional experience
Work history
Assistant Manager Multi Outlet/Bar Operation
West bay/Vertigo lounge Abu Dhabi
Abu Dhabi, UAE
2024.08 - 2026.05
- Oversee daily restaurant operations and ensure smooth workflow
- Supervise, train, and schedule staff
- Maintain high standards of customer service and resolve complaints
- Monitor sales, control costs, and manage budgets
- Handle inventory, ordering, and supplier coordination
- Ensure food quality, hygiene, and safety compliance
- Prepare reports and ensure overall operational efficiency
Restaurant supervisor
Westbay lounge
Abu Dhabi
2022.03 - 2024.06
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Ensured smooth operation by effectively managing all front of house staff.
- Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
- Implemented new procedures for more efficient shift changes, increasing productivity.
- Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
- Managed inventory to avoid shortages and reduce waste.
- Oversaw scheduling of employees' shifts without conflict or overstaffing issues.
- Trained new staff members, leading to improved service standards.
- Developed successful promotional strategies for increased patronage.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Attended regular training to obtain and update food safety certificates.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Boosted sales through targeted product training and upselling strategy.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Analysed operations to improve restaurant efficiency and service levels.
Head bartender
Radisson Blu, Vienna Plaza Lounge
, UAE
2021.02 - 2022.01
- Prepare and serve beverages efficiently with consistent quality and presentation
- Deliver high-level customer service, engage guests, and resolve issues professionally
- Demonstrate strong knowledge of cocktails, spirits, wines, and bar techniques
- Ensure strict compliance with alcohol service laws and age verification
- Maintain cleanliness, hygiene, and organization of the bar at all times
- Monitor stock levels, perform inventory checks, and minimize waste
- Handle cash, POS transactions, and billing accurately
- Upsell drinks and promote specials to increase revenue
- Work under pressure while maintaining speed and accuracy
- Support team operations and ensure smooth, coordinated service
- Managed bar operations to maintain efficiency.
- Created engaging drink specials for increased patronage.
- Streamlined processes for quicker order fulfilment.
- Increased sales with innovative cocktail creations.
- Conducted staff training for improved performance.
- Collaborated with management to establish bar budgets and pricing structures.
Bartender
Botanist Nepal, Kathmandu
Kathmandu
2019.05 - 2021.01
- Prepare and serve alcoholic and non-alcoholic drinks
- Take customer orders and provide recommendations
- Ensure excellent customer service and handle basic complaints
- Maintain cleanliness and organization of the bar area
- Check customer age and follow alcohol service regulations
- Manage bar stock and restock supplies as needed
- Handle cash and process payments accurately
- Follow recipes and ensure drink quality and consistency
- Work closely with team members for smooth service
- Follow health, safety, and hygiene standards
Bar server/Waiter
Dinning Park Nepal, Kathmandu
Kathmandu
2018.03 - 2019.04
- Taking beverage orders and serving them to guests in a timely manner
- Always respond to guest requests in a timely, friendly, and efficient manner
- Welcome and acknowledge all guests according to company standard in a timely manner
- Assess guest needs and preferences and make recommendations
- Ensure knowledge of menu and restaurant promotions, and any special offers
- Able to up-sell all promotions available in the outlets
Education
Bachelors - Hospitality Management
Quest International College
KathmanduBusiness management and Research - Business Administration
Greenland International College
BiratnagarSkills
- Restaurant pos software mastery
- Front-Of-House efficiency
- Effective upselling
- Delegation efficiency
- Menu planning expertise
- Drink mixing techniques
- Special events coordination
- Staff scheduling techniques
- Hygiene standards adherence
- Communication mastery
- Table setting standards
- Time management expertise
- Service quality assurance
- Employee management
- Performance Management
- Operations management
HOBBIES AND INTERESTS
Football, Swimming, Travelling new places
Accomplishments
- Winner of Inter Hotel Bartending Competition 2023, Abu Dhabi
- Employee of the year 2021, 2023
Timeline
Assistant Manager Multi Outlet/Bar Operation
West bay/Vertigo lounge Abu Dhabi
2024.08 - 2026.05
Restaurant supervisor
Westbay lounge
2022.03 - 2024.06
Head bartender
Radisson Blu, Vienna Plaza Lounge
2021.02 - 2022.01
Bartender
Botanist Nepal, Kathmandu
2019.05 - 2021.01
Bar server/Waiter
Dinning Park Nepal, Kathmandu
2018.03 - 2019.04
Business management and Research - Business Administration
Greenland International College
Bachelors - Hospitality Management
Quest International College