Guhan Arul

• Recruited, hired, and trained talented staff to fill vacancies.
• Maintained positive relationships with local community and government officials.
• Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
• Planned and executed strategies to increase customer loyalty and retention.
• Supervised daily activities of restaurant and employees.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Supervised daily activities of restaurant and [Number] employees.
• Managed payroll, daily deposits, and cost controls.
• Set employee schedules, delegated work, and monitored food quality and service performance.

My task was to handle Import and Export bookings as well as manage client expectations. This allowed me to build sustainable relationships and engage customers in a timely manner. Keeping records of conversation and ensuring I identify our customer needs through research was one of my better assets.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.