GULINA KENESHOVA

•Responsible for professional interaction with customers by phone, e-mail, and in-person to inform about company’s catalogue of products, providing tailored recommendations for special events and taking detailed service and order information.

•Assisted clients.

•Communicated with internal team members to ensure timely completion and deliver of orders.

• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Led and managed administrative staff to maintain smooth daily operations.
• Planned and managed resources and budget to support and deliver objectives.
• Performed translations in both oral and written forms,

translating between Chinese and Russian languages, as

well as between Russian and Chinese languages.

• Translated written documents accurately with linguistic precision.
• Proofread and edited translated materials to maintain language quality and consistency.
• Delivered timely translations, meeting project deadlines and client expectations.
• Performed professional translations both in oral and written form between Chinese and Russian, as well as Russian and Chinese.